Customer Support Manager

4 weeks ago


Gurgaon, Haryana, India ZYLA Healthcare Pvt Ltd Full time

Company Overview

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ZYLA Healthcare Pvt Ltd is a leading healthcare technology company that provides innovative solutions to improve patient outcomes. We are seeking a highly skilled Customer Support Manager to lead our customer support team.

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Job Description

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The successful candidate will have at least 4 years of experience in customer support, with strong interpersonal and communication skills. They will be responsible for leading a team of 10 customer support representatives, fostering a culture of excellence, and ensuring exceptional customer experiences. The role also involves process improvement, performance management, metrics tracking, training, and escalation management.

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Salary: ₹1,200,000 - ₹1,500,000 per annum

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Required Skills and Qualifications

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The ideal candidate should have a proven track record in customer support, analytical mindset, and ability to interpret data. Proficiency in support tools like Zendesk or similar CRM platforms is essential.

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Benefits

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We offer a strong sales incentive structure, attractive stock options, and an open setup where you can innovate every day. You will have the opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operations gurus.

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Location

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This role is based in India.

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About this Opportunity

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You will have the chance to directly work on a very innovative product that has a big societal impact. Our company values innovation, teamwork, and customer satisfaction. If you are looking for a challenging role where you can grow professionally and personally, we encourage you to apply.



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