Customer Support Specialist
4 days ago
We are seeking a skilled Customer Support Specialist to join our team at Genpact.
**Job Overview:**
In this role, you will be responsible for providing exceptional customer service to our clients, handling their inquiries and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Provide world-class customer experience through phone and email support.
- Handle complex customer complaints and resolve issues in a fair and professional manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall service quality.
- Analyze customer feedback and suggestions to identify areas for improvement.
- Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.
Requirements:
- Bachelor's degree in Business Administration, Communications, or related field.
- At least 2 years of experience in customer-facing roles, preferably in the banking or financial services industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
What We Offer:
- Competitive salary: $55,000 - $65,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Genpact:
Genpact is a global professional services firm that delivers business process and technology-enabled services to our clients. Our mission is to help our clients achieve breakthroughs – in revenue growth, cost reduction, and cash management – and create lasting value for their stakeholders.
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