Customer Service Specialist
1 day ago
Rentickle is seeking a skilled Customer Service Specialist to join our team.
As a Customer Service Specialist, you will be responsible for managing customer queries and complaints across various communication channels.
You will also be required to process orders, modifications, and escalate complaints in a timely manner.
Key Responsibilities:
- Maintaining a positive and professional attitude towards customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Providing accurate and complete information to customers
- Meeting personal and team sales targets and call handling quotas
- Handling customer complaints and providing appropriate solutions
- Keeping records of customer interactions and processing customer accounts
Requirements:
- Bachelor's degree or equivalent
- Ability to stay calm under pressure
- Experience working in customer support
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships with customers
- Providing accurate and valid information to customers
- Meeting personal and team sales targets
- Handling customer complaints and providing appropriate solutions
We estimate the salary for this position to be around $60,000 per year, depending on location and experience.
Rentickle offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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