Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India Cars24 Full time
Contact Centre Specialist Role

We are seeking a highly skilled and customer-focused Contact Centre Specialist to join our founding team at Cars24.

As a Contact Centre Specialist, you will be the face and voice of Cars24 to our customers, providing exceptional customer service and support via phone, email, and chat. Your primary goal will be to delight and amaze our customers, building trust and loyalty through responsive, reliable, and communicative interactions.

  • Key Responsibilities:
  • Be the point of contact for customers, providing tailored solutions to their queries and concerns.
  • Work closely with the customer operations team to ensure seamless car preparation and delivery.
  • Liaise with the sales team to ensure all paperwork is completed efficiently.
  • Develop in-depth knowledge of different buy/sell processes and car features.
  • Contribute to the development of customer-facing processes and help shape the company's customer experience strategy.

Requirements:

  • At least 2-3 years of experience in customer service and sales in a contact centre or retail environment.
  • Proven track record of delivering exceptional customer satisfaction.
  • Ability to work autonomously, proactively owning your space and taking initiative.
  • Strong problem-solving skills, with the ability to work outside of expectations and processes to generate solutions.
  • Flexibility to work after hours and weekends, based on a rotating roster.

What We Offer:

  • Competitive pay and full-time salary at market rates, above award.
  • A ground-up opportunity to build a big business from scratch and shape the strategic direction of the market.
  • A fun, energetic team with a 'can-do' attitude.


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