Customer Service Specialist
1 month ago
Job Summary
Agilent is seeking a highly skilled and detail-oriented Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate resolution of their inquiries and issues.
Key Responsibilities
- Interface with customers, logistics, manufacturing, and sales teams to handle pre-sales and post-sales service functions
- Respond to and resolve customer service requests, including order status management, product changes, and contract administration
- Act as a SAP CRM data entry resource for the team, creating leads, non-leads, and marketing responses
- Verify MICT and coordinate with governance teams for data entry within operations timelines
- Ensure proper control, recording, and classification of transactions
Requirements
- Bachelor's degree in a relevant field
- Minimum 3-5 years of relevant experience
- Excellent communication and problem-solving skills
- Proficiency in MS Excel
What We Offer
Agilent is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to diversity and inclusion in the workplace.
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