Customer Service Operations Specialist
4 weeks ago
Unlock Your Potential with American Express
At American Express, we're committed to providing exceptional customer experiences. As a Customer Service Operations Specialist, you'll play a critical role in ensuring timely and accurate processing of remittance payments.
Key Responsibilities:
- Utilize Amex internal and external platforms to conduct research and identify relevant customer accounts for payment credits
- Achieve key performance metrics in line with team scorecards
- Handle client correspondence and re-educate customers on payment behaviors
- Support account balancing and reconciliation activities in collaboration with the accounting team
Requirements:
- High level of numeracy and analytical skills
- Attention to detail and ability to maintain accuracy under pressure
- Excellent problem-solving skills and ability to work as part of a team
What We Offer:
- Competitive base salaries and bonus incentives
- Comprehensive medical, dental, and vision benefits
- Flexible working model with hybrid, onsite, or virtual arrangements
Join a Global Community of Colleagues
At American Express, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Our diverse and inclusive culture is built on a foundation of respect, empathy, and open communication.
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