Customer Service Operations Specialist

2 weeks ago


Gurgaon, Haryana, India IN006 Induslynk Training Services Private Limited Full time

About the Role:

We are seeking a highly skilled Customer Service Operations Specialist to join our team at IN006 Induslynk Training Services Private Limited.

Key Responsibilities:

  • Assessment planning and coordination
  • Generating assessment links for online and offline assessments
  • Sending SSC reports on a daily/weekly basis
  • Collaborating with internal stakeholders to plan assessments
  • Maintaining assessment trackers on a daily/weekly basis
  • Team work and collaboration
  • Proactive initiatives to improve processes, people, and technology
  • Client interaction and relationship management
  • Real-time updates to clients on progress

Preferred Skills Set:

  • Ability to work in a fast-paced, high-growth environment
  • Creative and analytical thinking, with a fast learning curve
  • Good spoken and written English skills
  • Knowledge of MS-office tools
  • Round-the-clock availability
  • Ability to work in long shifts if required
  • Business-oriented and interactive personality
  • Honest and humble approach
  • Problem-solving skills with a positive attitude
  • Operations management and conflict resolution skills
  • Quality assurance and control, with supervisory skills

Functional Area: Co-ordination with internal and external stakeholders.

Required Qualification: Any Graduate

Experience: 1-4 Years

Location: Gurgaon



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