Customer Service Operations Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Operations Specialist to join our team at IN006 Induslynk Training Services Private Limited.
Key Responsibilities:
- Assessment planning and coordination
- Generating assessment links for online and offline assessments
- Sending SSC reports on a daily/weekly basis
- Collaborating with internal stakeholders to plan assessments
- Maintaining assessment trackers on a daily/weekly basis
- Team work and collaboration
- Proactive initiatives to improve processes, people, and technology
- Client interaction and relationship management
- Real-time updates to clients on progress
Preferred Skills Set:
- Ability to work in a fast-paced, high-growth environment
- Creative and analytical thinking, with a fast learning curve
- Good spoken and written English skills
- Knowledge of MS-office tools
- Round-the-clock availability
- Ability to work in long shifts if required
- Business-oriented and interactive personality
- Honest and humble approach
- Problem-solving skills with a positive attitude
- Operations management and conflict resolution skills
- Quality assurance and control, with supervisory skills
Functional Area: Co-ordination with internal and external stakeholders.
Required Qualification: Any Graduate
Experience: 1-4 Years
Location: Gurgaon
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