Service Operations and Improvement Specialist

3 weeks ago


Gurgaon, Haryana, India Orange Business Services Full time

About the Role

We are seeking a skilled Service Operations and Improvement Specialist to join our Global Delivery & Operations team at Orange Business Services.

Your main responsibilities will include:

  • Monitoring and evaluating usage and traffic management services
  • Analyzing the operation of customers' networks and reporting on Quality of Service
  • Working with the GCSC/CSM/VPO areas to implement improvements in the Service Improvement Program
  • Monitoring service performance and tracking chronic cases
  • Supporting the CSM with planned maintenance and its impact on supported customers
  • Maintaining customer documentation in Orange tools
  • Assisting with data integrity issues for assigned customers
  • Producing Root cause analysis reports for customers as needed

About You

To be successful in this role, you will need:

  • Excellent verbal and written communication skills
  • Ability to work in a virtual team environment
  • Strong problem-solving skills

Requirements

  • Relevant degree or diploma with good Telecom/Data/IP Network knowledge
  • Minimum 1.5-3 years of related work experience in customer-facing organizations within the Telecom/IT industry

Department

Our Global Delivery & Operations team manages and integrates the complexity of international communications, freeing our customers to focus on their business strategies. With our extensive experience and knowledge in global communication solutions, we provide a consistent, global solution for our customers wherever they operate.



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