Customer Service Operations Specialist
1 month ago
About the Role:
We are seeking a highly skilled Customer Service Operations Specialist to join our team at IN006 Induslynk Training Services Private Limited. The ideal candidate will be based in Gurgaon and will be responsible for co-ordinating with internal and external stakeholders.
Key Responsibilities:
- Assessment planning and coordination
- Generating assessment links for online and offline assessments
- Sending SSC reports on a daily/weekly basis
- Collaborating with internal stakeholders to plan assessments
- Maintaining assessment trackers on a daily/weekly basis
- Team working and proactive initiatives to improve processes, people, and technology
- Client interaction and relationship management
- Real-time updates to clients on progress
Preferred Skills Set:
- Comfortable working in a fast-paced, high-growth environment
- Creative and analytical thinker with excellent communication skills
- Knowledge of MS-office tools and round-the-clock availability
- Business-oriented and interactive personality with problem-solving skills
- Operations management and conflict management skills
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