Operational Service Delivery Specialist
2 weeks ago
The Aon Operations team is seeking an experienced Operational Service Delivery Specialist to support the delivery of exceptional client service.
Job DescriptionThis role will be accountable for supporting operational service delivery to clients through the Operations teams by:
- Providing key contact support for Operations teams with regards to general knowledge on client contracts, including work scope and service level agreements.
- Owning and managing relationships between Operations teams and key stakeholders, including clients, Client Managers, Third Party Providers, and internal Aon parties.
- Maintaining current operations per client, ensuring service level agreements and client projects are delivered to required standards of quality and timeliness.
- Proactively managing client-generated escalations, complaints, and corrective actions within agreed deadlines.
- Improving client knowledge and awareness across teams to ensure colleagues have the necessary knowledge to deliver exceptional service.
- Identifying and mitigating potential service delivery risks for each client.
- Collaborating with Team Managers to analyze team capacity and plan resources.
- Managing client projects, release cycles, change requests, and conducting lessons learned analysis.
The successful candidate will possess:
- A high level of self-motivation and proactivity.
- Effective problem-solving and analytical skills to anticipate future needs and identify solutions.
- Ability to plan, prioritize, and execute tasks in a high-pressure environment while adapting to shifting priorities and demands.
- Proficiency with MS Excel and data analysis tools.
- Excellent communication and stakeholder management skills.
- In-depth knowledge of H&B domain expertise.
$55,000 - $70,000 per annum, depending on experience.
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