Service Delivery Specialist

3 days ago


Gurgaon, Haryana, India Orange Business Services Full time
About the Role

As a Service Delivery Specialist, you will be responsible for monitoring and evaluating usage and traffic management services. You will analyze the operation of customer's network and report on Quality of Service. You will work closely with the GCSC/CSM/VPO areas to incorporate improvements into the Service Improvement Program.

Responsibilities

• Monitor service performance and track chronic cases
• Assist in data integrity issues for assigned customers
• Produce Root cause analysis reports for customers

About You

• Ability to engage with internal staff as required
• Ability to work in a virtual team environment
• Ability to identify problems and work to resolution

Requirements

• Degree/Diploma holders with good Telecom/Data/IP Network knowledge
• Excellent verbal and written communication skills in English
• Good knowledge of MS-Office
• Minimum 1.5-3 years related work experience in customer-facing organizations

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