Customer Service Specialist
7 days ago
Job Description:
As a Customer Service Specialist at Agilent, you will be responsible for providing exceptional customer service to our internal partners and external clients. Your primary goal will be to handle operational requests in a timely and efficient manner, adhering to our team's discipline and operations guidelines.
Key Responsibilities:
- Handle internal and external customer operational requests
- Communicate and coordinate with internal partners
- Process transactions tickets while meeting strict timelines
- Bring inconsistencies and problems to management attention
- Work with other teams for customer data governance and master data management
- Maintain customer master data and adjust to rotational work environment
Requirements:
- Critical thinking and analytical skills
- Strong customer focus and data-driven approach
- Problem-solving and decision-making abilities
- Hands-on experience in SAP CRM, Mendix Web tool, and Google Geo-mapping search engine
- Excellent verbal and written communication skills
- Experience working in a multi-cultural, global environment
- Strong portfolio, excellent attitude, and teamwork
- Delivery-oriented and flexible rotational shift schedule
Qualifications:
- Graduate in any discipline
- Hands-on experience in SAP CRM and technical MS Office knowledge
- Excellent verbal and written communication skills
- Experience working in a multi-cultural, global environment
- Strong portfolio, excellent attitude, and teamwork
- Delivery-oriented and flexible rotational shift schedule
Additional Details:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
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