Banking Specialist

2 weeks ago


Gurgaon, Haryana, India IGT Solutions Full time

Discover a Rewarding Career in Banking with IGT Solutions


We are currently seeking a skilled Banking Specialist to join our team at IGT Solutions. As a key member of our banking department, you will be responsible for providing exceptional customer service and ensuring seamless banking experiences for our clients.


Key Responsibilities:



  • Provide accurate information about banking products and services to customers.
  • Process transactions and maintain customer records with precision and efficiency.
  • Ensure compliance with banking regulations and policies, maintaining a high level of integrity and professionalism.
  • Handle customer inquiries and resolve issues promptly and effectively, delivering excellent customer service and enhancing customer satisfaction.
  • Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience.
  • Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences.

Requirements:



  • Minimum Bachelor's degree or equivalent required.
  • Prior experience in customer service or banking is an asset, but not mandatory.
  • Strong communication and interpersonal skills are essential for success in this role.
  • Ability to handle customer queries and complaints effectively, remaining calm and composed under pressure.
  • Basic computer skills are necessary for efficient task completion.

Benefits:



  • Comprehensive training and development programs to enhance your skills and knowledge.
  • Opportunities for career growth and advancement within our company.
  • Comprehensive benefits package, including transport facility, meal allowance and other employee benefits.
  • We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
  • Day shift for female employees in production.

What to Bring:



  • Updated resume, highlighting your relevant experience and skills.
  • Valid ID proof, such as Aadhaar or PAN card.

Contact Person:



  • Jaisika Bhardwaj, our friendly recruitment officer.


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