Customer Service Liaison Specialist

2 days ago


Gurgaon, Haryana, India Genpact Full time
About Genpact

Genpact is a global professional services firm delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, our company is driven by innovation and customer satisfaction.

Job Overview

We are seeking an experienced Customer Service Liaison Specialist to join our team. This role will involve handling inbound phone calls from customers, providing support and resolving their inquiries efficiently.

Responsibilities
  • Provide exceptional customer service experience by addressing customer concerns in a timely and effective manner.
  • Initiate new disputes by capturing relevant information from customers accurately, adhering to US regulatory and compliance requirements.
  • Develop problem-solving skills to analyze transactions and identify customer spending patterns.
Required Skills and Qualifications
  • Experience in servicing US-based customers, preferably in Banking, Crypto Financial Crime, or FinTech domains.
  • Strong communication and comprehension competencies, with proficiency in written and verbal English skills.
  • Ability to work effectively in a 24/7 environment with rotational shifts.
Benefits

We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience. Additional benefits include flexible working hours, continuous training, and opportunities for career growth.



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