Customer Service Process Specialist
1 day ago
Job Overview
We are seeking a highly skilled Customer Service Process Specialist to join our team at Sun Life. As a key member of our Document Team, you will be responsible for process transactions to meet and exceed defined service levels of quality, speed, and productivity.
Key Responsibilities
- Process transactions efficiently and effectively to meet or exceed service level agreements
- Work collaboratively with the team to achieve shared goals and objectives
- Analyze and resolve issues in a timely manner to ensure seamless customer experience
- Identify opportunities for process improvements and implement changes to increase efficiency and productivity
- Participate in departmental meetings and contribute to open forums
Requirements
- Bachelor's degree or equivalent work experience
- Minimum 1-2 years of customer service experience in Indian Insurance or International BPOs (Non-Voice)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
What We Offer
- A competitive salary of $25000 - $35000 per year
- A dynamic and supportive work environment
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