Digital Customer Support Specialist
12 hours ago
About Siegwerk
Siegwerk is a global leader in the development and manufacturing of inkjet, screen and pad printing inks, coatings and specialty products. With its headquarters in Germany and presence in over 30 countries worldwide, the company has established itself as one of the largest players in the industry.
We are currently seeking a highly skilled Digital Customer Support Specialist to join our team in Gurugram, India. The successful candidate will be responsible for providing technical support and resolving issues related to our internal automation solution, Transaction Hub.
About the Role
- Provide technical support and resolve issues related to the Transaction Hub OCR solution.
- Handle requests for onboarding new customers and troubleshoot failed sales orders.
- Coordinate with IT support/service teams to ensure timely resolution of issues.
- Maintain and update documentation related to customer onboarding and issue resolution processes.
- Collaborate with the internal sales team to understand and address their technical needs.
About You
- Bachelor's degree in Business Administration or relevant field.
- Proven experience in IT support, preferably in a customer-facing role.
- Excellent problem-solving and communication skills.
- Familiarity with ticketing tools and Microsoft Excel.
Salary Range: ₹800,000 - ₹1,200,000 per annum
Why Choose Us?
- Opportunity to work with a global leader in the industry.
- Chance to develop your skills and expertise in digital customer support.
- A dynamic and supportive team environment.
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