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Customer Support Advisor

1 month ago

Gurgaon, Haryana, India 2coms Full time
Job Opportunity

We are seeking highly skilled Customer Support Advisors to join our team at 2coms, a leading provider of telecommunications services. As a Customer Support Advisor - Chat Specialist, you will be responsible for delivering exceptional customer experiences through email and chat support.

About Us
Our company is headquartered in London and provides fixed-line, broadband, and mobile services in the UK. We are committed to providing excellent customer service and strive to build long-term relationships with our clients.

What We Offer
As a Customer Support Advisor - Chat Specialist, you can expect:
  • A competitive salary of up to £45,000 per annum, reflecting your experience and skills.
  • The opportunity to work in a dynamic and fast-paced environment with a global client base.
  • The chance to develop your technical skills and knowledge of customer service principles and practices.

Requirements
To succeed as a Customer Support Advisor - Chat Specialist, you should possess:
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in different time zones and handle multiple priorities.
  • Strong problem-solving skills and the ability to think critically.
  • Flexibility to work in shifts and adapt to changing circumstances.

Qualifications
We welcome candidates with a strong educational background and relevant work experience. A minimum of 6 months' experience in customer service, preferably in a chat support role, is essential. You should hold a degree from a reputable institution and possess excellent English language skills (verbal and written).

Benefits
We offer a comprehensive benefits package, including both sides CAB and opportunities for career growth and development within our organization.