Customer Support Specialist
4 days ago
About the Role
Genpact, a global professional services and solutions firm, is seeking a Customer Support Specialist to join our team. As a key member of our support function, you will be responsible for delivering world-class service to our customers while handling their inquiries in a timely and efficient manner.
About You
We are looking for an individual with excellent communication and problem-solving skills who can work effectively in a fast-paced environment. Relevant experience in servicing US-based customers, preferably in the banking or fintech industry, is highly desirable. You should have a strong ability to analyze customer issues and provide effective solutions.
Responsibilities
- Servicing inbound phone enquiries from customers requesting service & support
- Initiating effective and timely written communication with customers
- Accurately and efficiently capturing customer interactions, notes and all relevant information to the case using web-based applications
- Validating identity of the caller to safeguard customer information
- Executing dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations
Requirements
- Graduate/Bachelor's Degree preferred
- Comfortable working in a 24/7 work Environment with Rotational shifts
- Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
- Strong communication both written and verbal English skills
What We Offer
As a valued member of our team, you will enjoy a competitive salary, ranging from $45,000 to $65,000 per annum, depending on experience. Additionally, you will have access to opportunities for professional growth and development, as well as a comprehensive benefits package.
About Us
Genpact is an Equal Opportunity Employer committed to diversity and inclusion. We value a workplace where individuals can grow, contribute, and thrive. For more information, please visit our website.
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