Customer Service Excellence Operations Lead

1 week ago


Gurgaon, Haryana, India Ikea Full time

We are seeking an experienced Customer Service Excellence Operations Lead to join our team at IKEA. As a key member of our operations team, you will be responsible for leading daily operations and ensuring excellent customer service delivery.

Key Responsibilities
  • Lead the daily operation of assigned solutions to enable Service Fulfilment excellence in operations
  • Analyse Service Fulfilment excellence measurements to continuously improve efficiency in service execution
  • Identify improvement opportunities and contribute subject matter expertise to improved ways of working

In this role, you will have the opportunity to work with a diverse mix of co-workers to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.

As a Customer Service Excellence Operations Lead, you will be responsible for trouble shooting, first level support of daily operations and conducting problem root cause analysis to support optimizing the fulfilment of home furnishing services.

You will also be responsible for cooperating with key partners on Group and Country level and/or units while representing Service Fulfilment in related meetings.

The estimated salary for this role is around $85,000 per year, depending on location and experience.

About Us

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment.

We encourage individualism and invite you to come join our team and be yourself with us.



  • Gurgaon, Haryana, India Ikea Full time

    Job OverviewWe are seeking an exceptional Service Operations Excellence Lead to join our team. As a key member of our organization, you will be responsible for driving operational excellence and delivering high-quality services to our customers.About the RoleThis is a unique opportunity to lead and develop a team of experts in supply process operations. You...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking an experienced Process Excellence Lead to join our team in Gurgaon. As a key member of our operations and quality department, you will be responsible for driving process improvements, leading projects, and collaborating with stakeholders to achieve business objectives.Key Responsibilities:Foster a culture of continuous...


  • Gurgaon, Haryana, India Gartner Full time

    About the Role:Gartner is seeking a skilled Senior Planner, Customer Service Technology to enhance the Customer Service Center of Excellence (CS CoE) by driving process enablement and optimization. This role is crucial in defining, managing, and streamlining processes to ensure seamless operations and exceptional attendee experiences.Key...


  • Gurgaon, Haryana, India BT Group Full time

    As a Trainee Business Service Support Advisor at the BT Group, you will play a vital role in delivering exceptional customer service while leveraging our resources effectively. This position offers an excellent opportunity for growth and development within a dynamic team.About the RoleThis role is focused on assisting customers by providing value-based...


  • Gurgaon, Haryana, India WCube Full time

    We are seeking a seasoned Operations Excellence Lead to join our team at WCube. As an integral part of our organization, this role will play a pivotal role in driving business growth and operational efficiency through process excellence.About the RoleThis position requires a skilled professional with 5+ years of experience in project management, operations,...


  • Gurgaon, Haryana, India WCube Full time

    Key Responsibilities:We are seeking a highly skilled Operations Excellence Lead to join our team at WCube. This role is pivotal in driving business growth and operational efficiency by establishing robust processes and fostering a culture of continuous improvement.Responsibilities Include:Process Development & Implementation:Design and create scalable,...


  • Gurgaon, Haryana, India NTT DATA Full time

    Company OverviewNTT DATA is a leading IT services provider with a strong presence in the industry.Job SummaryWe are seeking an experienced Customer Service Operations Manager to lead our service desk and contact center teams. The successful candidate will be responsible for overseeing account processes and operations, improving operational efficiency,...


  • Gurgaon, Haryana, India Nipro Medical India Full time

    We are seeking an accomplished Call Center Specialist to lead our call center operations for Clinicians, Technicians, Nurses, and Patients. The ideal candidate will have a proven track record in setting up call centers, selecting appropriate technologies, and defining essential skill sets for team members.This role requires strategic thinking, excellent...


  • Gurgaon, Haryana, India Randstad India Full time

    Job Opportunity: Operational Excellence ManagerAre you an experienced professional with a passion for driving operational excellence in facility management? Here's your chance to join our client as an Operational Excellence Manager and make a significant impact on customer experience.Role OverviewJob Title: Operational Excellence ManagerLocation:...


  • Gurgaon, Haryana, India Ikea Full time

    Job Responsibilities:Responsible for delivering operational excellence in home furnishing services.Implement and improve ways of working to ensure compliance with standard operating procedures, IWAY, agreed frameworks, and guidelines.Drive the operational partnership with external service partners to achieve excellent quality and lowest possible cost per...


  • Gurgaon, Haryana, India DBS Bank Full time

    Job DescriptionWe are seeking an experienced Lead Customer Service Professional to join our DBS Consumer Banking Group team in Gurgaon, India.About the Role:This is a challenging and rewarding opportunity for a customer-focused professional to work with one of Asia's leading banks. The successful candidate will be responsible for delivering exceptional...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking a highly skilled Senior Process Excellence Leader/Digital Transformation Specialist to join our team at Wipro Digital Operations and Platforms.Company OverviewWipro Digital Operations and Platforms is a leading digital solutions provider, helping businesses transform their operations and improve efficiency.SalaryThe estimated...


  • Gurgaon, Haryana, India ASSA ABLOY Full time

    Job SummaryWe are seeking a seasoned Service Operation Manager to lead our team of service managers in providing exceptional customer service and support. As a key member of our service team, you will be responsible for managing daily operations, developing and implementing service strategies, and overseeing a team of service technicians and support...


  • Gurgaon, Haryana, India RegisterKaro Full time

    Join RegisterKaro as a Customer Service Operations Associate and be part of a team that provides exceptional customer experiences.About the Role:We are looking for a highly motivated and skilled individual to join our customer service team in Gurgaon. As a Customer Service Operations Associate, you will be responsible for resolving customer inquiries in a...


  • Gurgaon, Haryana, India Agilent Full time

    Job OverviewAgilent is seeking a highly skilled Customer Service Operations Specialist to join our global support team. In this role, you will be responsible for interfacing with customers, logistics, manufacturing, and sales representatives to handle pre-sales and post-sales service functions.Key ResponsibilitiesRespond to and provide assistance to Agilent...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are seeking a highly skilled Customer Service Team Lead to oversee the customer service process and manage a team of representatives who will offer excellent customer service and after-sales support.Key Responsibilities:Leading a team of customer support representatives to deliver exceptional service.Developing and implementing customer service strategies...


  • Gurgaon, Haryana, India Talent Integrators Full time

    We are seeking a dedicated Customer Service Team Lead to oversee the customer support process and manage a team of representatives.Key Responsibilities:Team Management: Direct and motivate a team of customer support representatives to deliver exceptional service.Customer Service Process: Oversee the end-to-end customer service process, ensuring timely and...


  • Gurgaon, Haryana, India Valvoline Global Operations Full time

    Valvoline Global Operations is a leading global player in automotive and industrial solutions, offering cutting-edge products and services to partners worldwide.We are a company with a rich history dating back to 1866, introducing the world's first branded motor oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals...


  • Gurgaon, Haryana, India GENPACT India Private Limited Full time

    At Genpact, we strive to deliver exceptional outcomes that shape the future of our clients. As a global professional services and solutions firm, our 125,000+ employees across 30+ countries are driven by our passion for innovation, entrepreneurial agility, and commitment to creating lasting value for our clients. Powered by our purpose - the relentless...


  • Gurgaon, Haryana, India Ikea Full time

    Job DescriptionWe are seeking a highly motivated Service Fulfilment Excellence Coordinator to join our team. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of services to our customers.About the RoleResponsible for the daily operation of assigned solutions, enabling Service Fulfilment and excellence in...