Customer Service Excellence Operations Lead
1 week ago
We are seeking an experienced Customer Service Excellence Operations Lead to join our team at IKEA. As a key member of our operations team, you will be responsible for leading daily operations and ensuring excellent customer service delivery.
Key Responsibilities- Lead the daily operation of assigned solutions to enable Service Fulfilment excellence in operations
- Analyse Service Fulfilment excellence measurements to continuously improve efficiency in service execution
- Identify improvement opportunities and contribute subject matter expertise to improved ways of working
In this role, you will have the opportunity to work with a diverse mix of co-workers to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs.
As a Customer Service Excellence Operations Lead, you will be responsible for trouble shooting, first level support of daily operations and conducting problem root cause analysis to support optimizing the fulfilment of home furnishing services.
You will also be responsible for cooperating with key partners on Group and Country level and/or units while representing Service Fulfilment in related meetings.
The estimated salary for this role is around $85,000 per year, depending on location and experience.
About UsAt IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment.
We encourage individualism and invite you to come join our team and be yourself with us.
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