Design Team Lead

3 weeks ago

Gurgaon, Haryana, India The Knot Worldwide Full time

We are seeking a highly motivated Design Team Lead to oversee our Design Specialists, ensuring exceptional customer experiences in our fast-paced e-commerce environment.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail. With a focus on operational excellence, this role requires the ability to drive team productivity, set quality standards, and foster collaboration while addressing customer needs with precision and care.

Responsibilities:

  • Lead and mentor a team of 5–7 Design Specialists to achieve daily productivity and set quality standards.
  • Monitor workflows to ensure timely delivery of proofs and print-ready files.
  • Conduct regular quality checks and provide feedback for continuous process improvement.
  • Oversee task allocation and address escalations to resolve complex issues.
  • Identify process gaps and implement solutions to enhance operational efficiency.
  • Facilitate training sessions to develop team skills and product knowledge.
  • Support team members in handling challenging customer interactions professionally.
  • Maintain daily, weekly, and monthly performance and quality reports.
  • Communicate updates, expectations, and changes to the team and stakeholders.
  • Collaborate with cross-functional teams to ensure alignment on processes and goals.
  • Drive team motivation and engagement through recognition and regular interactions.
  • Stay updated on design tools, software, and product developments to guide the team.
  • Support high-volume periods by assisting with design-related tasks.
  • Foster a collaborative, innovative, and quality-focused team culture.

Requirements:

  • Minimum 3 years of relevant work experience, including team management.
  • Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign) preferred.
  • Strong attention to detail, time management, and multitasking skills.
  • Excellent communication skills (verbal and written).
  • Basic knowledge of Microsoft Excel and Google Suite tools.
  • Bachelor's degree or higher from a recognized institute/university.

This role offers an opportunity to lead a talented design team and contribute to the success of The Knot Worldwide. We estimate the salary for this position to be around $80,000-$110,000 per year, depending on location and experience.

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