Technical Support Operations Specialist

1 day ago


Gurgaon, Haryana, India Dyninno Group Full time

**About Us**

Dyninno Group is a forward-thinking organization dedicated to maximizing people's potential.

We're looking for a skilled User Support Specialist to play a key role in the development of our facilities and set a new benchmark on the market.

**Salary Information**

The estimated salary range for this position is $80,000 - $110,000 per year, based on industry standards and location.

**Job Description**

The Technical Support Operations Specialist will be responsible for providing exceptional support experiences to our users. Key responsibilities include:

- Analyzing logs and troubleshooting issues effectively from an end-user perspective
- Diagnosing and resolving business application workflow-related issues, identifying root causes and implementing lasting solutions
- Collaborating with cross-functional teams to ensure high-quality end-to-end functional processes
- Identifying incidents and escalating global issues when necessary
- Prioritizing support requests based on urgency, impact, and SLA requirements

**Required Skills and Qualifications**

To succeed in this role, you'll need:

- 6-10 years of experience in business application support and user issue troubleshooting
- Strong problem-solving, analytical, and time management skills
- Proficiency in analyzing large volumes of technical data and working effectively in a fast-paced environment
- Ability to work independently and as part of a team
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket management
- Ability to quickly learn and apply new knowledge, adapting to new tools, technologies, and processes

**Benefits and Growth Opportunities**

Dyninno Group offers a dynamic work environment with opportunities for growth and development. As a valued member of our team, you can expect:

- A competitive salary range and benefits package
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment



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