![Dyninno Group](https://media.trabajo.org/img/noimg.jpg)
Technical Support Operations Specialist
1 day ago
**About Us**
Dyninno Group is a forward-thinking organization dedicated to maximizing people's potential.
We're looking for a skilled User Support Specialist to play a key role in the development of our facilities and set a new benchmark on the market.
**Salary Information**
The estimated salary range for this position is $80,000 - $110,000 per year, based on industry standards and location.
**Job Description**
The Technical Support Operations Specialist will be responsible for providing exceptional support experiences to our users. Key responsibilities include:
- Analyzing logs and troubleshooting issues effectively from an end-user perspective
- Diagnosing and resolving business application workflow-related issues, identifying root causes and implementing lasting solutions
- Collaborating with cross-functional teams to ensure high-quality end-to-end functional processes
- Identifying incidents and escalating global issues when necessary
- Prioritizing support requests based on urgency, impact, and SLA requirements
**Required Skills and Qualifications**
To succeed in this role, you'll need:
- 6-10 years of experience in business application support and user issue troubleshooting
- Strong problem-solving, analytical, and time management skills
- Proficiency in analyzing large volumes of technical data and working effectively in a fast-paced environment
- Ability to work independently and as part of a team
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket management
- Ability to quickly learn and apply new knowledge, adapting to new tools, technologies, and processes
**Benefits and Growth Opportunities**
Dyninno Group offers a dynamic work environment with opportunities for growth and development. As a valued member of our team, you can expect:
- A competitive salary range and benefits package
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
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