Customer Success Professional
3 weeks ago
We are seeking an experienced Customer Success Manager to join our team at PeopleStrong. In this role, you will play a critical part in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products.
About the Role
This is a fantastic opportunity for a results-driven professional to make a real impact in a dynamic and fast-paced environment. As a Customer Success Manager, you will be responsible for identifying opportunities to upsell and cross-sell our services, collaborating closely with sales teams to meet client needs. You will also address client queries, concerns, and escalations promptly, working with technical teams as needed to resolve issues efficiently.
Key Responsibilities
- Act as a trusted advisor to clients, building strong relationships and understanding their business goals.
- Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.
- Address client queries, concerns, and escalations promptly, working with technical teams as needed.
- Track and report on key account health metrics like customer satisfaction, retention, and usage trends.
Requirements
To succeed in this role, you will need:
- 3–6 years of experience in customer success, account management, or a related role within a SaaS or HR-Tech organization.
- Proficient in MS Office and project management tools.
- Strong communication and problem-solving skills.
What We Offer
We offer a competitive salary range of ₹8-12 lakhs per annum, based on location and experience, plus additional benefits including medical insurance, paid time off, and opportunities for growth and development.
Location
This role is based in Gurgaon, Haryana, India.
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