Customer Service Professional

4 days ago


Gurgaon, Haryana, India American Express Full time
About American Express

At American Express, we empower individuals and businesses to achieve their full potential. Our commitment to delivering exceptional customer experiences drives our success. We strive to be the leading global payment and travel company by setting the standard for quality, reliability, and innovation.

Job Description

We are seeking a talented Customer Service Executive to join our team in providing top-notch service to our valued Card Members. The successful candidate will lead the way in resolving customer queries, following established procedures, and ensuring seamless communication.

  • Provide superior customer experience on calls to consumer card members.
  • Resolve all customer queries and follow established procedures as appropriate.
  • Offer alternative solutions and apply superior service no call handling skills to ensure best possible outcomes.
  • Identify customer mood, profile, and needs to offer tailored benefits and products while adhering to guidelines.
  • Deliver exceptional results to customers, employees, and shareholders as per goals.

We value teamwork and collaboration, with opportunities to work independently and as part of a dynamic team. If you have strong interpersonal, communication, and listening skills, along with excellent verbal communication and customer-focused abilities, we encourage you to apply.

Requirements and Qualifications

To succeed in this role, you should possess:

  • Previous sales experience with a focus on customer service.
  • Strong interpersonal, communication, and listening skills.
  • Graduation or equivalent qualification.
Benefits and Culture

We offer a hybrid environment with flexible working arrangements, enabling you to balance your work-life blend. As a colleague, you can expect:

  • A supportive and inclusive work culture.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

We welcome applications from diverse candidates who share our passion for delivering exceptional customer experiences. Join us in shaping the future of American Express and creating lasting impressions for our valued customers.



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