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Customer Service and Sales Professional

4 weeks ago

Gurgaon, Haryana, India Policybazaar Full time

About Policybazaar

We are seeking customer-focused individuals to join our team as Customer Service and Sales Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Key responsibilities include handling customer queries, providing product information, upselling, and achieving sales targets. The role requires strong communication, problem-solving, and persuasion skills, along with proficiency in CRM software.

Ideal candidates have a sales-oriented mindset, the ability to multitask, and prior experience in customer support or sales. They should also have excellent communication skills, be able to handle high-pressure situations, and resolve conflicts effectively.

  • Manage customer interactions via phone, email, and chat
  • Provide detailed information about insurance products and services
  • Assist customers in making informed decisions about their insurance needs
  • Achieve sales targets by promoting and selling insurance products
  • Maintain accurate records of customer interactions and transactions

The ideal candidate will have:

  • 0-3 years of experience in customer service or sales
  • High School Diploma and Bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to handle high-pressure situations and resolve conflicts effectively
  • Basic computer skills and familiarity with CRM systems
  • Strong problem-solving abilities and attention to detail

The salary range for this role is ₹2.5 - ₹4.2 LPA (plus incentives) depending on relevant experience. Fluency in one or more Indian vernacular languages is required.