Customer Service Representative
5 days ago
Description:
Genpact, a global professional services and solutions firm, is seeking highly skilled individuals to develop trusting relationships with internal and external customers.
This role supports the daily needs of Contact Center Agents and requires strong communication skills to work with internal and external businesses.
Key Responsibilities:
- Deliver exceptional customer service via telephony or written communication
- Research supplier inquiries and provide information in a timely manner
- Assist suppliers in accessing self-service tools and resolve technical issues
- Evaluate and escalate tickets to business areas when necessary
- Maintain professionalism in all customer interactions, engaging support teams as needed
- Meet productivity expectations through effective time management
- Comply with company policies, procedures, and standards of ethics and integrity
- Monitor team performance, identify trends, and notify managers accordingly
- Collaborate with agents during peak periods and troubleshoot escalated calls
- Review and update knowledge base articles to drive efficiency
- Maintain accurate records and communicate effectively with stakeholders
- Troubleshoot complex issues using technical knowledge and expertise
Estimated Salary Range: $50,000 - $65,000 per annum, based on location and experience.
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