Nutrition and Customer Success Specialist

2 weeks ago


Gurgaon, Haryana, India Noa Full time

Company Overview

Noa is a dynamic startup focused on customer satisfaction and retention.

Salary: ₹ 20,000 - ₹ 30,000 per month, with additional incentives up to ₹ 7,000.

Job Description:

We are seeking an experienced Nutrition Consultant to join our Customer Success & Retention Team. As a key member of the team, you will be responsible for delivering high-quality customer service via nutrition tele-advisory, driving customer retention and referrals. You will build strong relationships with customers from order placement to ensuring repeat orders and referrals.

The role involves solving customer queries, winning their trust, and driving customer delight-led sales growth. Key performance metrics include process completion percentages, turnaround times, customer reviews, repeat orders, and referrals.

Working Hours & Location:

This full-time position requires a 6-day workweek with Tuesday off and is based in Sector 28, Gurgaon, with the option to work from office.

Qualifications & Eligibility:

  • Bachelor's degree in Food or Nutrition
  • At least 1 year of experience in startups or fast-paced companies (preferably)
  • Previous experience in sales or customer retention (preferably)

Benefits:

  • Competitive monthly salary
  • Performance-based incentives
  • Ongoing training and 1:1 sessions for professional growth


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