Customer Success Team Lead
5 days ago
We are seeking a highly skilled Customer Success Team Lead to join our team at YourTribe.
About the RoleThe Customer Success Team Lead will be responsible for managing customer relationships, driving revenue growth, and ensuring customer satisfaction. As a key point of contact, you will serve as a liaison between customers and various departments within the business.
Key Responsibilities- Develop and execute customer success plans to meet or exceed revenue targets.
- Collaborate with cross-functional teams to understand customer needs and preferences.
- Analyze customer health metrics, run NPS surveys, and gather feedback to inform business decisions.
- Maintain regular communication with customers to discuss adoption trends, sentiment, and opportunities for deeper engagement.
- Represent customer voices in product development, marketing, and sales processes.
- Lead onboarding efforts, train platform end-users, and provide post-go-live support.
- Work with engineering and development teams to configure software platforms according to customer requirements and troubleshoot technical issues.
- Monitor customer engagement levels and provide actionable feedback to improve products and services.
- Proven experience working with large enterprise customers.
- Exceptional communication skills, high organizational capabilities, collaboration, and attention to detail.
- Strong analytical skills with the ability to translate data into actionable insights.
- Familiarity with Excel is preferred.
- A comfort working in a dynamic startup environment with multiple responsibilities.
- Excellent communication and interpersonal skills.
- A flexible approach with the ability to adapt to changing circumstances.
- Self-motivated, driven, enthusiastic, and having a
-
Customer Success Team Lead Position
4 weeks ago
Delhi, Delhi, India Nymble Full timeNymble, a pioneering startup in the field of cooking robots, is seeking an exceptional leader to spearhead its Customer Success vertical.The ideal candidate will have a proven track record in leading teams and driving customer satisfaction. As a champion advocate for customers within the organization, this individual will set up and scale the Support and...
-
Customer Success Advocate Lead
3 weeks ago
Delhi, Delhi, India Nymble Full timeNymble: Revolutionizing Home Cooking with AI-Powered RobotsAt Nymble, we're building a future where cooking is effortless and enjoyable. As our Customer Success Advocate Lead, you'll play a pivotal role in shaping this vision.About UsNymble is a fast-growing startup that's changing the game with its autonomous cooking robots. Our team is passionate about...
-
Customer Success Lead
4 weeks ago
Delhi, Delhi, India Convin Full timeAbout ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.Job DescriptionWe are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a...
-
Customer Success Lead
4 weeks ago
Delhi, Delhi, India Zaggle Full timeJoin a market leader in Spend Management as a Customer Success Lead to drive growth and customer satisfaction. With at least 12 years of experience in customer success, account management, or related roles, you will lead a team of CSMs to ensure high performance and customer satisfaction.The ideal candidate has a proven track record of driving customer...
-
Customer Success Lead
4 weeks ago
Delhi, Delhi, India Zaggle Full timeZaggle is a B2B2C SaaS FinTech company that digitizes spends to drive growth and unlock value through automated and innovative workflows.We are a market leader in the space of Spend Management and one of the few profitable and listed new age companies in India.Our unified software cum payments platform for employee expense, benefits, rewards, vendor...
-
Customer Service Team Lead
4 weeks ago
Delhi, Delhi, India NLB Services Full timeWe are seeking a highly skilled and experienced Customer Service Team Lead to join NLB Services in Noida. As a key member of our team, you will be responsible for handling inbound customer calls from the US, resolving queries, and providing exceptional customer service.About the RoleThe successful candidate will be responsible for leading a team of customer...
-
Customer Success Lead
4 weeks ago
Delhi, Delhi, India BHIVE Workspace Full timeAbout the Job">We are seeking a highly skilled Customer Success Lead to join our team at BHIVE Workspace. This is an exciting opportunity for a seasoned professional to lead our customer success efforts and drive growth in the hospitality sector. Job Description">The Customer Success Lead will be responsible for providing guidance and support to our sales...
-
Customer Success Operations Lead
3 weeks ago
Delhi, Delhi, India Moove Full timeAbout Moove: A Pioneer in Auto FinanceMission:Moove is dedicated to revolutionizing access to auto finance and vehicle ownership, creating a more productive and successful world through innovative lending models.Role Overview:We seek an exceptional Assistant Manager-Customer Success at Moove, responsible for leading the team that monitors, supports, and...
-
Customer Success Associate
3 weeks ago
Delhi, Delhi, India Smart Working Full timeJob Title: Customer Success AssociateAbout the Role:We are seeking a highly skilled and motivated Customer Success Associate to join our team at Smart Working. As a key member of our customer success team, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success.Key Responsibilities:Act as the...
-
Customer Success Lead
2 weeks ago
Delhi, Delhi, India Skylark Digi Solutions Full timeRole Overview">SkyLark Digi Solutions is seeking an experienced Customer Success Lead to drive business growth through strategic sales efforts, manage key accounts, establish partnerships, and expand our market presence in New Delhi.">Key Performance Indicators">Meet or exceed quarterly sales targetsBuild and maintain strong relationships with...
-
Customer Success Representative
2 weeks ago
Delhi, Delhi, India LambdaTest Full timeJob Description:We are seeking an experienced Customer Success Representative to create long-term, trusting relationships with our customers. The successful candidate will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Responsibilities:- Serve as the lead point of contact for...
-
Customer Experience Team Lead
4 weeks ago
Delhi, Delhi, India Dream a Dozen Full timeWe are seeking a skilled Customer Experience Executive to join our team at Dream a Dozen. The successful candidate will be responsible for ensuring exceptional customer satisfaction and support, handling inquiries, resolving issues, and analyzing customer feedback.This is a full-time on-site role, requiring strong communication and leadership skills, as well...
-
Regional Business Development Lead
1 month ago
Delhi, Delhi, India LEAD School Full timeAbout LEAD SchoolLEAD School is a pioneering education company in India, committed to making high-quality education accessible and affordable for every child. Founded in 2012 by Sumeet Mehta and Smita Deorah, the company has grown rapidly, partnering with over 9,000 private K-12 schools across the country.Our mission is to empower India through excellent...
-
Customer Success Strategist
3 weeks ago
Delhi, Delhi, India EMOVUR Full timeDrive Customer Satisfaction and Growth as a Customer Success StrategistAbout the Role:We are seeking an experienced Customer Success Strategist to join our team at EMOVUR. As a key member of our organization, you will play a crucial role in driving customer satisfaction and long-term growth.Responsibilities:Build Strong Relationships: Develop and maintain...
-
Customer Support Team Lead
4 weeks ago
Delhi, Delhi, India Recykal Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at Recykal. This role offers an exceptional opportunity for a seasoned professional to lead and manage a team of customer support specialists, providing top-notch service to our clients and driving business growth.
-
Customer Success Strategist
1 month ago
Delhi, Delhi, India 杭州格度家具设计有限公司 Full timeThe ideal candidate will be able to effectively identify customer needs to ensure their success with our product. This involves developing a strong level of communication with clients and internal team members to better understand and address any issues customers may face.Key Responsibilities:Work collaboratively across functions to communicate with all...
-
Customer Success Advocate
3 weeks ago
Delhi, Delhi, India Smart Working Full timeAbout This RoleWe are seeking a dynamic and client-focused Customer Success Specialist to join our team in the IT staffing and recruitment industry. As a key member of our UK-based team, you will play a critical role in building strong relationships with clients, ensuring their satisfaction, and driving success by making sure they get the value out of our...
-
Customer Success Associate Specialist
3 weeks ago
Delhi, Delhi, India Qapita Full timeAbout QapitaQapita is a leading provider of innovative digital equity management solutions. Our cutting-edge platform simplifies and automates equity management for startups, founders, investors, and employees. We empower companies to efficiently and transparently manage their ESOPs, cap tables, and fundraising activities.We are a market leader in Equity...
-
Customer Success Lead
4 weeks ago
Delhi, Delhi, India WrkSpot Full timeAbout WrkSpotWrkSpot is a cutting-edge technology company that's revolutionizing hotel operations by seamlessly integrating operations with labor management and compliance at the property level and across multiple properties, all in a single SaaS solution. We harness the latest technologies, including IoT and AI, to transform hotels into smart properties,...
-
Customer Success Professional
4 weeks ago
Delhi, Delhi, India Energeate Business Solutions Full timeAbout Energeate Business SolutionsEnergeate Business Solutions is a boutique management consulting organization that helps customers worldwide with their India strategy. We leverage the unique advantages that India provides for businesses to be leaders in their own space.We assist organizations end-to-end, from choosing the location, setting up the office,...