Customer Success Associate Specialist

16 hours ago


Delhi, Delhi, India Qapita Full time
About Qapita

Qapita is a leading provider of innovative digital equity management solutions. Our cutting-edge platform simplifies and automates equity management for startups, founders, investors, and employees. We empower companies to efficiently and transparently manage their ESOPs, cap tables, and fundraising activities.

We are a market leader in Equity Management and Marketplace solutions for unlisted companies in India and Southeast Asia. Our mission is to make equity management seamless and accessible, fostering growth and success.

The Role: Executive Customer Onboarding

This role offers the opportunity to be part of our exceptional customer success team. As an Executive Customer Onboarding professional, you will play a crucial role in guiding our B2B clients through the onboarding journey. You will ensure that they seamlessly transition to the Qapita platform.

You will be responsible for championing client onboarding, data expertise, training sessions, process innovation, team collaboration, documentation, problem-solving, and client communication.

Key Responsibilities:

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