Customer Onboarding Specialist
2 days ago
We are seeking a Customer Onboarding Specialist to join our team at LevelUpForWomen.
Job OverviewThe successful candidate will play a pivotal role in ensuring client success and organizational growth. The Customer Onboarding Specialist will be responsible for managing client onboarding, creating communication channels, and maintaining high levels of client satisfaction.
Key Responsibilities:- Client Onboarding
- Conduct onboarding calls with new clients to introduce them to our services and products.
- Ensure a smooth transition during the client's orientation phase.
- Address any onboarding queries and concerns promptly and effectively.
- Communication Channels
- Create and manage Telegram groups for clients to facilitate ongoing communication and support.
- Maintain an active and engaging presence in these groups to foster a sense of community and provide real-time assistance.
- Availability
- You would be required to create a telegram channel for clients on all days depending on the need.
- Respond promptly to customer inquiries via email, phone, and chat platforms.
- Assist customers in understanding our programs, services, and offerings.
- Resolve customer complaints and provide appropriate solutions within defined time limits.
- Maintain accurate records of customer interactions, inquiries, and feedback.
- Collaborate with internal teams to ensure customer satisfaction and timely issue resolution.
- Identify and report recurring customer concerns to improve service quality.
- Provide input to enhance customer service processes and policies.
To be considered for this role, you should have:
- Proven experience in a customer success or client management role.
- Strong communication and interpersonal skills.
- Proficiency in using digital communication platforms, including Telegram, Zoom, and Google Sheets.
- Excellent problem-solving and conflict-resolution abilities.
- Detail-oriented with a strong sense of responsibility.
- Ability to manage multiple tasks and clients simultaneously.
- A commitment to ensuring the success and satisfaction of our clients.
- A working laptop and good internet connection.
- A proactive and empathetic attitude towards customer needs.
We offer a stipend of ₹5,000 per month, hands-on experience in customer service with a purpose-driven organization, mentorship and guidance to help you develop your professional skills, and the opportunity to work with a diverse and inclusive team dedicated to empowering women.
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