Customer Success Operations Associate

5 days ago


Delhi, Delhi, India Fundamento Full time

About Fundamento

Fundamento is an AI-powered virtual agent designed to revolutionize enterprise contact centers. Built specifically for large corporations, particularly in the financial sector, our cutting-edge technology enables seamless customer conversations with unparalleled accuracy.

We're part of Google's funded ecosystem and collaborate closely with prominent companies like Hero FinCorp, IIFL, and Paisabazaar to deliver transformative business improvements through increased scalability and reduced costs.

Our clients benefit from:

A remarkable 60% cost reduction within 12 months

Pioneering sales funnel optimization

Dramatic decrease in Average Handling Time (AHT)

Unwavering focus on Customer Satisfaction (CSAT) and Experience (CX)

How do we achieve this?

Our advanced virtual agent overcomes common challenges such as latency, Speech-to-Text errors, and language complexities often seen in competitors' systems. It adeptly handles unstructured data by translating, transcribing, and understanding customer intent at every turn.

Fundamento supports enterprises across multiple use cases, from simple to complex, throughout the customer lifecycle:

Customer service

Lead qualification

Funnel management

Collections

Data validation

Job Description

We're seeking full-time analysts who will work closely with the Product and Customer Success teams at Fundamento to contribute to the development, audit, and testing of bot workflows for Yara.

Key responsibilities include:

  • Bot Workflow Development: Design and write conversation scripts for the bot in Hindi and English.
  • Auditing and Quality Assurance: Conduct thorough audits of the workflows to ensure accuracy and functionality.
  • Testing and Optimization: Assist in testing bot workflows across various platforms and devices to identify and resolve issues or bugs. Continuously optimize workflows based on user feedback and performance metrics.
  • Documentation and Reporting: Document comments, improvements, errors, and report them.

We're looking for candidates with a strong attention to detail, ability to work independently and collaboratively in a fast-paced environment, decent written and verbal communication skills, and enthusiasm for learning.

Salary: ₹3.6 LPA



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