Customer Success Manager

3 weeks ago


Delhi, Delhi, India MoEngage Inc. Full time

About MoEngage

We are seeking a seasoned Customer Success Manager to lead our Enterprise Customer Success team. As a key member of our team, you will be responsible for managing a team of Customer Success Managers and driving their success and development.

Key Responsibilities:

  • Manage a team of Customer Success Managers and be accountable for their success and development
  • Own Enterprise Customer on-boarding and lifecycle journey
  • Provide relevant CRM and mobile marketing automation expertise to Customers
  • Build and manage CXO level relationships with client stakeholders
  • Identify up-sell and cross-sell opportunities from existing accounts
  • Monitor risky accounts and proactively take action to achieve success
  • Collaborate with sales team to support sales efforts
  • Collaborate with product team to communicate customers' needs and help design an ideal offering
  • Launch and manage new customer success improvement initiatives
  • Attend and present at conferences, events and webinars
  • Designing an amazing and memorable customer experience

What We Offer:

  • Opportunity to work with a smart team that grew up in the Mobile First world
  • Work on an award-winning product, tech and scale
  • Access to our coolest tech and software, including Gainsight
  • Our learning program, Xcelerator, to power your learning goals
  • A supportive and collaborative work environment

About You:

  • 5+ years of Customer Success or Account Management experience
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
  • Willingness to travel about 30% of time


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