Customer Success Manager

2 weeks ago


Delhi, Delhi, India MoEngage Inc. Full time

At MoEngage Inc., we are looking for a seasoned Customer Success Manager to join our team. The ideal candidate will have a track record of delivering exceptional customer experiences and driving engagement across multiple channels. As a key member of our team, you will be responsible for managing a team of Enterprise Customer Success Managers and owning the entire customer lifecycle journey.

Key Responsibilities:

  • Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
  • Own Enterprise Customer on-boarding and lifecycle journey
  • Provide relevant CRM and mobile marketing automation expertise to Customers
  • Build and manage CXO level relationships with client stakeholders
  • Identify up-sell and cross-sell opportunities from existing accounts
  • Monitor risky accounts and proactively take action to achieve success
  • Collaborate with sales team to support sales efforts
  • Collaborate with product team to communicate customers' needs and help design an ideal offering
  • Launch and manage new customer success improvement initiatives
  • Attend and present at conferences, events and webinars
  • Designing an amazing and memorable customer experience

What You Bring:

  • 5+ years of Customer Success or Account Management experience
  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
  • Experience in marketing automation, CRM, mobile engagement technologies
  • Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
  • Willingness to travel about 30% of time

Perks of Working at MoEngage:

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award winning product, tech and scale
  • Our learning program - Xcelerator to power your learning goals


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