Customer Success Manager
2 weeks ago
At MoEngage Inc., we are looking for a seasoned Customer Success Manager to join our team. The ideal candidate will have a track record of delivering exceptional customer experiences and driving engagement across multiple channels. As a key member of our team, you will be responsible for managing a team of Enterprise Customer Success Managers and owning the entire customer lifecycle journey.
Key Responsibilities:
- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
- Own Enterprise Customer on-boarding and lifecycle journey
- Provide relevant CRM and mobile marketing automation expertise to Customers
- Build and manage CXO level relationships with client stakeholders
- Identify up-sell and cross-sell opportunities from existing accounts
- Monitor risky accounts and proactively take action to achieve success
- Collaborate with sales team to support sales efforts
- Collaborate with product team to communicate customers' needs and help design an ideal offering
- Launch and manage new customer success improvement initiatives
- Attend and present at conferences, events and webinars
- Designing an amazing and memorable customer experience
What You Bring:
- 5+ years of Customer Success or Account Management experience
- Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
- Experience in marketing automation, CRM, mobile engagement technologies
- Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
- Willingness to travel about 30% of time
Perks of Working at MoEngage:
- Work at Scale and challenge yourself
- Work with a smart team which grew up in the Mobile First world
- Work on an award winning product, tech and scale
- Our learning program - Xcelerator to power your learning goals
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