Customer Success Manager

2 weeks ago

Delhi, Delhi, India Techify Solutions Full time

Job Title: Customer Success Manager

Job Overview:

  • We are seeking a skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through the successful use of our CRM and loyalty management platform.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations, acting as the primary point of contact for client queries, requests, and escalations.
  • Reporting & Analytics: Conduct gap analysis on key processes and provide actionable insights based on data captured from the CRM system, regularly reviewing and analyzing sales insights generated by the CRM to identify opportunities for improvement, process optimization, and client growth.
  • Service Delivery: Lead the end-to-end service delivery process for our clients, ensuring that the CRM and loyalty management platform is implemented according to client specifications and timelines, collaborating with cross-functional teams to ensure client needs are met with the highest level of quality.
  • Proactive Support & Issue Resolution: Identify potential challenges early and work with internal teams to resolve issues promptly, ensuring client satisfaction by addressing concerns proactively.
  • Business Driver Activities: Develop and execute initiatives that align with the company's strategic goals, such as increasing platform adoption, driving upsell and cross-sell opportunities, and expanding client relationships, collaborating with sales, marketing, and product teams to design and implement campaigns or programs that generate additional value for clients.
  • Team Management: Mentor and develop a team, fostering a collaborative and high-performance culture within the team, ensuring that all team members are aligned with the company goals, setting clear objectives, providing regular feedback, and supporting the professional growth of team members.
  • Customer Advocacy: Serve as the voice of the customer internally, providing feedback to product and marketing teams, advocating for client needs, and helping shape the future development of our platform.

Required Skills & Qualifications:

  • Education: Bachelor's degree in Business, Marketing, or a related field, with a Master's degree being a plus.

Travel Requirements:

  • This role involves frequent travel to client locations, including multiple days of travel plans.

Experience:

  • 5 years of relevant experience in customer success, account management, or a related field, preferably within the SaaS or technology industry.
  • Proven track record of managing and growing client accounts in a B2B environment.
  • Experience in CRM or loyalty management is highly desirable.

Technical Skills:

  • Proficiency in using CRM software and other customer success tools.
  • Ability to understand and explain technical concepts to non-technical users.

Communication & Interpersonal Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain relationships at all levels.
  • Experience in conducting business reviews and presenting to executive-level stakeholders.

Problem-Solving & Analytical Skills:

  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Proactive problem-solving abilities with a focus on delivering solutions that benefit both the client and the company.

Project Management:

  • Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
  • Experience in managing client implementations and driving project timelines.

Customer-Centric Mindset:

  • A passion for customer success and a deep understanding of how to deliver value to clients.
  • Ability to empathize with clients and advocate on their behalf.

Skills:

Relationship Management, Customer Support, Account Management, Customer Success, Customer Success Management, Customer Relationship Management, CRM, Customer Engagement

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    About MoEngageWe are seeking a seasoned Customer Success Manager to lead our Enterprise Customer Success team. As a key member of our team, you will be responsible for managing a team of Customer Success Managers and driving their success and development.Key Responsibilities:Manage a team of Customer Success Managers and be accountable for their success and...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Success ManagerZeca Tech is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for establishing strong relationships with our clients, understanding their needs, and providing solutions to ensure their success with our products or services.Key Responsibilities:Build and maintain...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    About MoEngageWe are seeking a seasoned Customer Success Manager to join our team at MoEngage Inc. As a key member of our customer success organization, you will be responsible for managing a team of Enterprise Customer Success Managers and driving their success and development.Key Responsibilities:Manage a team of Enterprise Customer Success Managers and be...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    At MoEngage Inc., we are looking for a seasoned Customer Success Manager to join our team. The ideal candidate will have a track record of delivering exceptional customer experiences and driving engagement across multiple channels. As a key member of our team, you will be responsible for managing a team of Enterprise Customer Success Managers and owning the...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Job Title: Customer Success ManagerHireBloc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a pivotal role in driving customer satisfaction and retention in the fashion industry.Key Responsibilities:Develop and maintain strong relationships with fashion industry clients to understand...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Job Summary:HireBloc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction and retention in the fashion industry.Key Responsibilities:Develop and maintain strong relationships with fashion industry clientsUnderstand client goals and effectively...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job DescriptionCustomer Success ManagerThe Customer Success Manager will be responsible for ensuring that Proactive Data Systems takes its Cisco Software customers successfully through the Land Adopt Expand Renew journey. The candidate will be responsible for carrying out documentation for benchmarking and measuring Customer Success for various customers,...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at Proactive Data Systems Pvt. Ltd. The successful candidate will be responsible for ensuring the successful onboarding, adoption, expansion, and renewal of our Cisco software customers.Key Responsibilities:Develop and...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job DescriptionProactive Data Systems Pvt. Ltd. is seeking a skilled Customer Success Manager to ensure the company takes its Cisco Software customers successfully through the Land Adopt Expand Renew journey. The ideal candidate will be responsible for carrying out documentation for benchmarking and measuring Customer Success for various customers, adhering...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerJob Overview:We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their business goals through the successful use of our CRM and loyalty...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate will work as Customer Success at Techify Solutions, serving as the key point of contact for clients, helping them achieve their business goals through the successful use of our CRM and loyalty...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Customer Success ManagerAt Techify Solutions, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their business goals through the successful use of our CRM and loyalty management platform.Key...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerAt Techify Solutions, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through the successful use of our CRM and loyalty management platform.Key Responsibilities:Client...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    About MoEngageMoEngage is a leading customer engagement platform that empowers marketers and product owners to deliver hyper-personalized experiences across multiple channels. Our AI-powered automation and optimization capabilities enable brands to analyze audience behavior and engage consumers with personalized communication at every touchpoint.With a...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Proactive Data Systems Pvt. Ltd. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through our software solutions.Key Responsibilities:Develop and implement customer...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India InOrg Global Full time

    About InOrg GlobalInOrg Global is a leading provider of global growth solutions. Our mission is to empower organizations to achieve competitiveness through seamless integration of talent, technology, and strategic capabilities.The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a key...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Liv Ezy Full time

    About Liv EzyLiv Ezy is a pioneering platform that empowers individuals to achieve their fitness goals through customized nutrition and workout plans. Our mission is to revolutionize the fitness industry by providing a sustainable and easy-to-use solution for people worldwide.Job Title: Customer Success ExecutiveRole and ResponsibilitiesWe are seeking a...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerAt Techify Solutions, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our clients achieve their business goals through the successful use of our CRM and loyalty management platform.Key Responsibilities:Client...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India Practo Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Practo. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our corporate clients, driving growth and revenue through upselling and cross-selling, and ensuring customer...