Customer Experience Associate

6 days ago


Delhi, Delhi, India JOBIN INTERNATIONAL COMPANY Full time

Job Title: Customer Experience Associate

Job Summary: We are seeking a skilled Customer Experience Associate to join our team. The successful candidate will be responsible for managing travel requirements, providing tourism-related services, and ensuring customer satisfaction.

Key Responsibilities:

  • Plan and sell transportation, accommodations, insurance, and other travel services.
  • Collaborate with clients to determine their needs and advise on suitable destinations, modes of transportation, travel dates, costs, and accommodations.
  • Provide relevant information and publications to travelers.
  • Book transportation, make hotel reservations, and collect payments.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
  • Deal with travel-related problems, complaints, or refunds.
  • Attend travel seminars to stay updated on tourism trends.
  • Enter data into our software and maintain client files.
  • Network with tour operators.
  • Maintain statistical and financial records.

Requirements:

  • Degree in Hospitality, Travel, Tourism, Business, or a relevant field.
  • Minimum two years of experience in the concerned field.
  • Sound knowledge of domestic and international travel trends.
  • Ability to interact, communicate, and negotiate effectively.
  • Fluency in English and strong sales skills.


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