Customer Experience Associate
6 days ago
Job Title: Customer Experience Associate
Job Summary: We are seeking a skilled Customer Experience Associate to join our team. The successful candidate will be responsible for managing travel requirements, providing tourism-related services, and ensuring customer satisfaction.
Key Responsibilities:
- Plan and sell transportation, accommodations, insurance, and other travel services.
- Collaborate with clients to determine their needs and advise on suitable destinations, modes of transportation, travel dates, costs, and accommodations.
- Provide relevant information and publications to travelers.
- Book transportation, make hotel reservations, and collect payments.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Deal with travel-related problems, complaints, or refunds.
- Attend travel seminars to stay updated on tourism trends.
- Enter data into our software and maintain client files.
- Network with tour operators.
- Maintain statistical and financial records.
Requirements:
- Degree in Hospitality, Travel, Tourism, Business, or a relevant field.
- Minimum two years of experience in the concerned field.
- Sound knowledge of domestic and international travel trends.
- Ability to interact, communicate, and negotiate effectively.
- Fluency in English and strong sales skills.
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