Customer Experience Associate
4 weeks ago
Customer Experience Associate Role at The Corporate Pot
The Corporate Pot is seeking a highly motivated and organized individual to join our team as a Customer Experience Associate. This is a unique opportunity to work closely with our customer service team to ensure timely and effective resolution of customer inquiries and complaints.
Key Responsibilities:
- Assist the customer service team in handling inquiries and resolving complaints in a timely and effective manner.
- Day-to-day operations with the customer service team, ensuring timely and effective resolution of customer inquiries and complaints.
- Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Work closely with other departments, including operations, sales, and marketing, to ensure a seamless customer experience.
- Monitor and meet key performance indicators (KPIs) related to customer service and satisfaction on a daily and monthly basis.
- Develop and execute strategies to engage and retain customers, including loyalty programs and personalized communication.
- Address and resolve complex customer issues, ensuring a positive outcome and maintaining high levels of customer satisfaction.
- Utilize customer service software and tools to streamline operations and enhance the customer experience.
Requirements:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a knack for problem-solving.
- Proficiency in customer service software and tools.
- Ability to work independently and as part of a team.
- Passion for sustainability and plant-based products.
Internship Details:
- Duration: 2-month internship.
- Number of Positions: 8.
- Work from home.
- Working Days: 6 days a week.
- Timings: 9:15 to 7:15.
- Stipend: INR 15,000 for 2 months.
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