Customer Support Associate

6 days ago


Delhi, Delhi, India AuditorsDesk Full time
Job Title: Customer Support Associate/Senior Associate

About Us:
AuditorsDesk is a cutting-edge platform designed to revolutionize the audit process, making it paperless and efficient. Our innovative solution enables audit firms to take their work online, streamlining document management and collaboration. With a focus on delivering high-quality audits under ICAI guidelines, our platform empowers teams and clients to work together seamlessly, enhancing productivity and efficiency.

Job Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Associate/Senior Associate. The ideal candidate will possess a background in commerce and a passion for delivering exceptional customer service. This role involves interacting with customers to address inquiries, resolve issues, and provide assistance in a professional and efficient manner.

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in a timely and courteous manner.

• Provide accurate information about products/services, pricing, and promotions to customers.

• Resolve technical issues related to our online platform or products/services, escalating complex issues to the appropriate department for resolution.

• Collaborate with other team members to ensure seamless communication and consistent delivery of high-quality customer support.

• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using our CRM system.

• Identify opportunities for process improvements to enhance the overall customer experience.

• Stay up-to-date on product/service offerings, industry trends, and company policies to provide accurate information to customers.

Requirements:

• Bachelor's degree in commerce OR related commerce background is mandatory.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Positive attitude and a willingness to go above and beyond to meet customer needs.

How to Apply:
Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at rahul@auditorsdesk.in

Please indicate "Application for Customer Support Associate/ Senior Associate" in the subject line.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

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