Customer Support Associate
6 days ago
About Us:
AuditorsDesk is a cutting-edge platform designed to revolutionize the audit process, making it paperless and efficient. Our innovative solution enables audit firms to take their work online, streamlining document management and collaboration. With a focus on delivering high-quality audits under ICAI guidelines, our platform empowers teams and clients to work together seamlessly, enhancing productivity and efficiency.
Job Overview:
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Associate/Senior Associate. The ideal candidate will possess a background in commerce and a passion for delivering exceptional customer service. This role involves interacting with customers to address inquiries, resolve issues, and provide assistance in a professional and efficient manner.
Responsibilities:
• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat in a timely and courteous manner.
• Provide accurate information about products/services, pricing, and promotions to customers.
• Resolve technical issues related to our online platform or products/services, escalating complex issues to the appropriate department for resolution.
• Collaborate with other team members to ensure seamless communication and consistent delivery of high-quality customer support.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using our CRM system.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up-to-date on product/service offerings, industry trends, and company policies to provide accurate information to customers.
Requirements:
• Bachelor's degree in commerce OR related commerce background is mandatory.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Positive attitude and a willingness to go above and beyond to meet customer needs.
How to Apply:
Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at rahul@auditorsdesk.in
Please indicate "Application for Customer Support Associate/ Senior Associate" in the subject line.
*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.
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