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Customer Support Associate
4 weeks ago
We are seeking a highly skilled Customer Support Associate to join our team at Wobot. As a key member of our support team, you will be responsible for ensuring the quality of our AI-powered solutions.
Responsibilities:- Validate Image Sequences: You will be responsible for validating the sequence of images and individual video clips on test data to ensure they meet our quality standards.
- Monitor AI Dashboard: You will regularly monitor our AI dashboard to identify any anomalies, deviations, or potential issues within the data and take immediate action as necessary.
- Effective Communication: You will maintain effective communication with our team leads to keep them informed about ongoing tasks, challenges, and notable observations. You will also promptly report any technical issues, concerns, or patterns that require attention.
- Prior Experience: We prefer candidates with prior experience in customer support, data analysis, or a related field.
- Technical Skills: You should be comfortable working with image data, dashboards, and software tools.
- Communication Skills: You should have good verbal and written communication skills to effectively interact with internal teams.
- Analytical Skills: You should have strong analytical and problem-solving skills to identify issues, troubleshoot, and provide solutions.
- Attention to Detail: You should have meticulous attention to detail to accurately reconstruct image sequences and identify anomalies.
- Teamwork: You should be able to collaborate within a team-oriented environment, sharing insights and contributing to collective success.
We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
We are an Equal Opportunity Employer.
