Customer Support Associate

4 weeks ago


Delhi, Delhi, India IDigitalPreneur Full time
Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Problem-Solving: Identify customer needs and concerns, and provide suitable solutions or escalate issues as necessary.
  • Communication: Collaborate with cross-functional teams to ensure swift resolution of customer concerns.
  • Training and Development: Participate in ongoing training and skill development programs to enhance customer support capabilities.
Requirements:
  • Language Skills: Fluency in Kannada and proficiency in English.
  • Experience: Proven customer support experience or relevant role.
  • Skills: Strong communication and active listening skills, ability to multitask and prioritize in a fast-paced environment, empathetic approach towards customer concerns and complaints, technical aptitude and ability to troubleshoot basic software and hardware issues, solid problem-solving skills and attention to detail.

fluency in kannada, team collaboration, communication skills, customer support, technical troubleshooting, shift flexibility, kannada, communication, multitasking, english, active listening, problem-solving, proficiency in english, customer support experience, empathy



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