Customer Service Associate

2 days ago


Delhi, Delhi, India CONWAR HIRE SERVICES PRIVATE LIMITED Full time

Join our team of dedicated professionals at CONWAR HIRE SERVICES PRIVATE LIMITED as a Customer Service Associate. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.

About the Role:

We are looking for a highly skilled and motivated individual to fill the position of Customer Service Associate. The successful candidate will be responsible for addressing customer inquiries, resolving issues, and providing product knowledge to our valued customers.

Key Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Resolve customer complaints and issues effectively.
  3. Provide in-depth product knowledge to customers.
  4. Collaborate with cross-functional teams to address customer needs.
  5. Meet or exceed service level agreements (SLAs) for customer support.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in CRM software and technical tools.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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