Customer Service Representative

4 weeks ago


Delhi, Delhi, India Pretech Corporation Full time

Customer Service Role at Pretech Corporation

The Client Support Associate plays a vital role in ensuring customer satisfaction by providing exceptional support and assistance to clients. They serve as the primary point of contact for addressing customer inquiries, resolving issues, and maintaining positive client relationships. This role is integral to the organization's success as it directly impacts customer retention and loyalty.

Key Responsibilities:

  • Responding to client inquiries and providing comprehensive support via phone, email, or chat
  • Resolving client issues and escalating complex cases to the appropriate teams
  • Assisting clients in navigating products or services and providing guidance as needed
  • Managing and updating client accounts and information in the company database
  • Collaborating with internal teams to ensure prompt and effective resolution of client concerns
  • Identifying opportunities to upsell or cross-sell additional products or services to clients
  • Conducting client satisfaction surveys and gathering feedback for continuous improvement
  • Preparing reports on client interactions, issues, and feedback
  • Adhering to established service level agreements and performance metrics
  • Staying updated on product knowledge and effectively communicating updates to clients

Required Qualifications:

  • Associate's degree in Business Administration, Communications, or related field
  • Proven experience in customer service or client support role
  • Exceptional communication and interpersonal skills
  • Ability to empathize with clients and provide professional, empathetic assistance
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other client management tools
  • Ability to work efficiently in a fast-paced, dynamic environment
  • Excellent organizational and time management skills
  • Team player with the ability to collaborate effectively with cross-functional teams
  • Understanding of sales techniques and customer relationship management


  • Delhi, Delhi, India JOBS Clap Full time

    We are seeking a highly skilled Customer Service Representative to oversee the customer service process and manage a team of representatives who will offer excellent customer service and after-sales support.Key Responsibilities:To handle calls from customers or clients and provide them with a solution to their queries.Resolving issues and troubleshooting...


  • Delhi, Delhi, India JMD Jobs Full time

    Job Title: Customer Service RepresentativeAt JMD Jobs, we are looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound customer calls and providing excellent service to our clients. This is a non-targeted role, meaning you will receive inbound calls from...


  • Delhi, Delhi, India Minato Consulting Full time

    At Minato Consulting, our client is a renowned full-fledged Forex money changer (FFMC) with operations in Vasant Kunj Delhi and Sec. 24 Gurgaon. They are seeking Graduate candidates with some prior relevant experience and good English-speaking skills for the position of Customer Service Representative in Vasant Kunj Delhi and Gurgaon locations.The ideal...


  • Delhi, Delhi, India KK SERVICES Full time

    Customer Service Representative Job DescriptionAt KK SERVICES, we are seeking a skilled Customer Service Representative to join our team. The successful candidate will be responsible for answering phone calls, explaining our products and services, and resolving customer queries in a professional manner.Key Responsibilities:Answering phone calls and providing...


  • Delhi, Delhi, India Wing Assistant Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wing Assistant. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and building trust through open and interactive...


  • Delhi, Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Job Description: We are seeking a skilled Customer Service Representative to join our team at WSNE Consulting Pvt.. Ltd. - IT. As a Customer Service Representative, you will be responsible for providing exceptional customer service via inbound calls or the Internet.Key Responsibilities:Greet customers in a courteous, friendly, and professional manner.Clarify...


  • Delhi, Delhi, India RankBloc Services Full time

    **About RankBloc Services**We are a digital marketing agency dedicated to helping businesses boost their rankings and enhance their online presence.**Job Overview**We are seeking a skilled Customer Service Representative to join our team at RankBloc Services. As a Customer Service Representative, you will be responsible for providing excellent customer...


  • Delhi, Delhi, India Titan Jet Care Service Limited Full time

    We are seeking a skilled Customer Experience Representative to provide exceptional service to our passengers. Your responsibilities will include:


  • Delhi, Delhi, India RankBloc Services Full time

    About RankBloc ServicesAt RankBloc Services, we strive for digital excellence and offer endless growth opportunities for our employees.About the RoleWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer support and...


  • Delhi, Delhi, India Nearlyhub Private Limited Full time

    Key Responsibilities: Provide customers with information on products and services Handle customer inquiries and resolve issues Identify customer needs and offer solutions Work as part of a team to achieve sales targetsAbout the Role:This is a full-time customer support role for candidates with 0-3 years of experience. As a customer service representative,...


  • Delhi, Delhi, India Nearlyhub Private Limited Full time

    About the Role: We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Nearlyhub Private Limited.


  • Delhi, Delhi, India RankBloc Services Full time

    About this roleThis is an exciting opportunity to join RankBloc Services as a Customer Service Representative.Key responsibilitiesWe are seeking a highly skilled and experienced Customer Support Executive to join our team.RequirementsIn order to be successful in this role, you will need to have a minimum of 6 months experience in customer support.What we...


  • Delhi, Delhi, India Shriram jobs Full time

    Customer Service Profile:We are seeking a Customer Service Representative to join our team at Shriram Jobs. Key Responsibilities:Take feedback from customers via phone calls.Provide excellent customer service to resolve customer queries.Requirements:12th PassAverage English communication skills.Company Details:Company: Travel AgencyPosition: 02Contact...


  • Delhi, Delhi, India Auretics Limited Full time

    **Job Summary**Auretics Limited is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities:Handling customer inquiries and resolving issues in a...


  • Delhi, Delhi, India Kankei Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeCompany Profile:Kankei, established in 1998, is a leading service and outsourcing company in India.Description:We are seeking a skilled Customer Service Representative for our UK Voice Process.Key Responsibilities: Handle inbound and outbound calls with courtesy and professionalism. Respond...


  • Delhi, Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    As a Customer Service Representative at WSNE Consulting Pvt. Ltd. - IT, you will be the primary point of contact for customers, providing exceptional service and support via inbound calls or the internet. Your role will involve actively selling products and services while ensuring best-in-industry customer service.Key Responsibilities:Greet customers in a...


  • Delhi, Delhi, India Wing Assistant Full time

    We are seeking a skilled Customer Service Representative to join our team at Wing Assistant.This is a remote job opportunity that requires excellent communication skills, both written and verbal, as well as a strong ability to manage inbound and outbound calls, resolve customer concerns effectively, and build sustainable relationships with customer...


  • Delhi, Delhi, India Shriram jobs Full time

    Hiring for Customer Service Profile:Job Description:We are hiring a Customer Service Representative for our Travel Agency. As an Outbound Customer Support Officer, you will be responsible for taking feedback from customers.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints in a fair and efficient...


  • Delhi, Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Job DescriptionAs a Customer Service Representative at WSNE Consulting Pvt. Ltd. - IT, you will be responsible for providing exceptional pre and post-sales support experience by following service quality standards set by the management. You will have thorough technical knowledge of the product to support the sales team and customers for any clarifications....


  • Delhi, Delhi, India Sana Search International Full time

    Deliver Exceptional Customer ExperienceJoin Sana Search International as a Customer Service RepresentativeWe are seeking a skilled and enthusiastic individual to provide top-notch customer service via phone calls, email, and social media.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and professional mannerDeliver personalized...