Customer Success Strategist
2 weeks ago
Zeca Tech is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and retention.
Key Responsibilities- Build Strong Relationships with clients through regular communication and interactions.
- Understand Customer Needs and objectives to effectively address their requirements.
- Provide Guidance and best practices to customers to maximize their use of our products or services.
- Monitor Customer Usage and engagement, identifying opportunities to enhance customer success.
- Collaborate with internal teams to address customer concerns and issues promptly.
- Conduct Regular Check-ins and business reviews with customers to assess and improve customer satisfaction.
- Develop and Implement customer success plans and strategies to drive value and renewals.
- Provide Input to product development based on customer feedback and needs.
- Identify Upsell and Cross-sell Opportunities within existing customer base.
- Prepare and Deliver regular reports and updates on customer success metrics and status.
- Stay Updated on industry trends and best practices in customer success management.
- Manage and Resolve escalations and challenging situations with customers.
- Promote Customer Advocacy and referrals through exceptional service and support.
- Participate in Customer Events webinars and user groups to drive customer engagement.
- Bachelor's Degree in Business, Marketing, or related field.
- Proven Experience in customer success account management or related customer-facing roles.
- Strong Understanding of customer relationship management (CRM) principles and practices.
- Excellent Communication and interpersonal skills to build rapport with customers.
- Ability to Analyze Data and customer feedback to derive actionable insights.
- Proficiency in utilizing customer success platforms and tools.
- Demonstrated Ability to manage complex customer relationships effectively.
- Proactive Problem-Solving Skills and a solution-oriented mindset.
- Experience in identifying revenue opportunities within existing customer base.
- Ability to Work Collaboratively in a team environment to achieve customer success objectives.
- Solid Organizational and time management abilities to handle multiple priorities.
- Strategic Thinking and ability to drive customer value through innovative solutions.
- Knowledge of industry best practices and trends in customer success management.
- Previous Experience in SaaS or technology industry is preferred.
- Certifications in customer success or related areas are a plus.
Organizational Skills, Teamwork, Industry Knowledge, Account Management, Certifications, Communication, Data Analysis, CRM, Problem-Solving, Interpersonal Skills, Customer Success Platforms, Strategic Thinking, Customer Relationship Management, Time Management, Technology Industry Knowledge, Customer, Collaboration, Customer Engagement, SaaS
-
Customer Success Strategist
3 weeks ago
Delhi, Delhi, India Zeca Tech Full timeKey ResponsibilitiesDevelop and maintain strong relationships with clients through regular communication and interactions.Understand customer needs and objectives to effectively address their requirements.Provide guidance and best practices to customers to maximize their use of the product or service.Monitor customer usage and engagement, identifying...
-
Customer Success Strategist
4 weeks ago
Delhi, Delhi, India Zeca Tech Full timeJob SummaryZeca Tech is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and retention.Key ResponsibilitiesBuild and Maintain Strong Relationships: Establish and maintain strong relationships with clients through regular communication and...
-
Customer Success Strategist
4 weeks ago
Delhi, Delhi, India InOrg Global Full timeAbout InOrg GlobalInOrg Global is a leading provider of global growth solutions, empowering organizations to achieve competitiveness at scale. Headquartered in Charlotte, US, we help organizations establish and operate global capability centers (GCCs) in India, providing holistic support beyond infrastructure and HR assistance.Job Title: Customer Success...
-
Customer Success Strategist
4 weeks ago
Delhi, Delhi, India Multiplier Full timeCustomer Success ManagerMultiplier is revolutionizing the way companies hire and manage global talent. As a Customer Success Manager, you will play a critical role in building strong relationships with our named accounts, driving revenue growth, and delivering exceptional customer experiences.Key Responsibilities:Build trusted relationships with our...
-
Customer Success Manager
2 weeks ago
Delhi, Delhi, India Apna Full timeAbout the RoleWe are looking for a Client Success Strategist to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises to promote these orgs higher Tiers. A CSM would be assigned 150-300 orgs depending upon the workload. Tier 5 orgs are enterprises that currently behave like an SMB w.r.t purchase pattern, ticket sizes,...
-
Enterprise Customer Success Manager
6 days ago
Delhi, Delhi, India MoEngage Inc. Full timeCustomer Success StrategistAbout MoEngageAt MoEngage Inc., our mission is to empower customer-obsessed marketers and product owners with a robust, intelligent customer engagement platform. We strive to provide personalized experiences for consumers across multiple channels, leveraging AI-powered automation and optimization.We've helped Fortune brands and...
-
Marketing Strategist
3 weeks ago
Delhi, Delhi, India Smart Work Consultants Full timeJob Title: Marketing StrategistJob Summary:We are seeking a skilled Marketing Strategist to join our team at Smart Work Consultants. As a Marketing Strategist, you will be responsible for developing and implementing marketing strategies that drive business growth and revenue.Key Responsibilities:Work closely with the management team to arrive at brand...
-
Digital Marketing Strategist
2 weeks ago
Delhi, Delhi, India DIGITAL ADS SOLUTION Full timeDigital Marketing Strategist Job DescriptionThe Digital Marketing Strategist will be responsible for developing and executing strategies to acquire new customers and increase revenue for DIGITAL ADS SOLUTION. This includes identifying new business opportunities, evaluating customer needs, negotiating contracts, and cultivating relationships with key...
-
Marketing and Brand Strategist
7 days ago
Delhi, Delhi, India BotLab Dynamics Full timeMarketing and Brand StrategistAt BotLab Dynamics, we are seeking an experienced Marketing and Brand Strategist to lead our marketing efforts. The ideal candidate will have a strong background in marketing and brand development, with a proven track record of implementing successful marketing strategies. As a Marketing and Brand Strategist, you will be...
-
Vice President of Customer Experience
4 weeks ago
Delhi, Delhi, India Feufo Inc Full timeCustomer Success StrategistAt Feufo Inc, we're seeking a seasoned Customer Success Strategist to lead our efforts in delivering exceptional customer experiences and achieving a 4.9 rating on all app stores. As a key member of our team, you'll drive customer satisfaction, loyalty, and advocacy by implementing comprehensive customer success programs, managing...
-
Digital Marketing Strategist
2 weeks ago
Delhi, Delhi, India DIGITAL ADS SOLUTION Full timeDigital Marketing StrategistWe are seeking a highly skilled Digital Marketing Strategist to join our team at DIGITAL ADS SOLUTION. This role will be responsible for developing and executing strategies to acquire new customers and increase revenue. The ideal candidate will have experience in digital marketing and a track record of developing successful...
-
Vice President of Customer Experience
4 weeks ago
Delhi, Delhi, India Feufo Inc Full timeCustomer Success StrategistAt Feufo Inc, we're seeking a seasoned Customer Success Strategist to lead our efforts in delivering exceptional customer experiences and driving business growth. As a key member of our team, you'll be responsible for developing and executing a comprehensive customer success strategy that aligns with our business objectives and...
-
Cybersecurity Product Strategist
1 week ago
Delhi, Delhi, India TAC Security Full timeJob Title: Cybersecurity Product StrategistLocation: Not SpecifiedJob Summary:TAC Security is seeking an experienced Cybersecurity Product Strategist to lead and drive product strategy, development, and execution. In this role, you will be responsible for guiding the success of our security products and collaborating with cross-functional teams to ensure we...
-
Vice President of Customer Experience
3 weeks ago
Delhi, Delhi, India Feufo Inc Full timeCustomer Success StrategistAt Feufo Inc, we're seeking a seasoned Customer Success Strategist to lead our efforts in delivering exceptional customer experiences. As a key member of our team, you'll develop and execute a customer success strategy aligned with our business objectives and customer experience goals.Key Responsibilities:Develop and execute a...
-
Marketing Brand Strategist
2 weeks ago
Delhi, Delhi, India Schbang Full timeJob Title: Brand Solution StrategistAt Schbang, we are seeking a talented Brand Solution Strategist to join our team.We are looking for a skilled professional with expertise in brand strategy, marketing, and communication. The Brand Solution Strategist will be responsible for developing and implementing brand strategies that drive business growth and...
-
Global Sales Strategist
2 weeks ago
Delhi, Delhi, India Hire Xpert Full timeJob OverviewHire Xpert is seeking a Global Sales Strategist to drive sales activities in the assigned region. The successful candidate will be responsible for identifying new business opportunities, ensuring sales targets are met, and implementing effective sales strategies. The ideal candidate should have 7 to 10 years of experience in a similar role.Key...
-
Vice President of Customer Experience
4 weeks ago
Delhi, Delhi, India Feufo Inc Full timeCustomer Success StrategistAt Feufo Inc, we're seeking a seasoned Customer Success Strategist to lead our efforts in delivering exceptional customer experiences and driving business growth. As a key member of our team, you'll be responsible for developing and executing a comprehensive customer success strategy aligned with our business objectives and...
-
Digital Reputation Strategist
1 week ago
Delhi, Delhi, India CryptoMize Full timeJob Title: Digital Reputation StrategistAbout Us: CryptoMize is a leading digital reputation management company that helps businesses and individuals protect and enhance their online reputation.Job Description:We are seeking an experienced Digital Reputation Strategist to join our team. As a Digital Reputation Strategist, you will be responsible for...
-
Hedging Strategist
4 weeks ago
Delhi, Delhi, India Corenza Full timeAbout CorenzaCorenza is a leading express operator with a global logistics network spanning over 65 countries. Our company delivers logistics services and transportation solutions, including international and domestic express delivery, freight forwarding, integrated logistics, consumer retail services, and e-commerce solutions.Job SummaryWe are seeking a...
-
Business Growth Strategist
6 days ago
Delhi, Delhi, India aarunsh consultin Full timeJob Title: Business Growth StrategistAbout the Role:We are seeking an experienced Business Growth Strategist to join our team at Aarunsh Softech. The successful candidate will be responsible for driving sales and marketing efforts with software companies, generating leads for corporate training, and building strong relationships with clients.About Aarunsh...