Vice President of Customer Experience

4 weeks ago


Delhi, Delhi, India Feufo Inc Full time
Customer Success Strategist

At Feufo Inc, we're seeking a seasoned Customer Success Strategist to lead our efforts in delivering exceptional customer experiences and achieving a 4.9 rating on all app stores. As a key member of our team, you'll drive customer satisfaction, loyalty, and advocacy by implementing comprehensive customer success programs, managing customer-facing teams, and fostering a customer-centric culture throughout the organization.

Key Responsibilities:
  1. Leadership and Strategy: Develop and execute a customer success strategy aligned with Benjamin's business objectives and customer experience goals. Lead, mentor, and develop a high-performing customer success team, collaborating with executive leadership to prioritize customer success initiatives.
  2. Customer Experience Enhancement: Analyze customer feedback and data to identify trends, opportunities, and areas for improvement. Develop and implement strategies to enhance customer satisfaction, retention, and advocacy, working closely with product and engineering teams to ensure customer feedback is incorporated into product development.
  3. Customer Feedback Management: Oversee the collection, analysis, and response to customer feedback across all channels. Implement a system to ensure timely and effective responses to all customer reviews, both positive and negative, on app stores and other platforms. Use predictive analytics to anticipate customer issues and address them proactively.
  4. Key Programs to Launch: Drive the launch of two critical programs: the Diving Catch Program and the Customer Service Standards and Procedures Review.

As a Customer Success Strategist, you'll have the opportunity to make a significant impact on our customers' experiences and drive business growth. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting role.



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