Customer Success Expert

2 weeks ago

Delhi, Delhi, India Techify Solutions Full time
Job Title: Customer Success Expert

Employment Type: Full-time

Experience Level: Mid-Senior Level

Industry: CRM & Loyalty Management Software

Job Overview:

  • Candidate will work as Customer Success at Techify Solutions, assisting clients in achieving their business goals through the successful use of our CRM and loyalty management platform.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations.
  • Reporting & Analytics: Conduct gap analysis on key processes and provide actionable insights based on data captured from the CRM system.
  • Service Delivery: Lead the end-to-end service delivery process for our clients, ensuring that the CRM and loyalty management platform is implemented according to client specifications and timelines.
  • Proactive Support & Issue Resolution: Identify potential challenges early and work with internal teams to resolve issues promptly.
  • Business Driver Activities: Develop and execute initiatives that align with the company's strategic goals, such as increasing platform adoption and driving upsell and cross-sell opportunities.
  • Team Management: Mentor and develop a team, fostering a collaborative and high-performance culture within the team.
  • Customer Advocacy: Serve as the voice of the customer internally, providing feedback to product and marketing teams.

Required Skills & Qualifications:

Education:

  • Bachelor's degree in Business, Marketing, or a related field. A Master's degree is a plus.

Travel Requirements:

  • This role involves frequent travel to client locations, including multiple days of travel plans.

Experience:

  • 5 years of relevant experience in customer success, account management, or a related field, preferably within the SaaS or technology industry.
  • Proven track record of managing and growing client accounts in a B2B environment.
  • Experience in CRM or loyalty management is highly desirable.

Technical Skills:

  • Proficiency in using CRM software and other customer success tools.
  • Ability to understand and explain technical concepts to non-technical users.

Communication & Interpersonal Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain relationships at all levels.
  • Experience in conducting business reviews and presenting to executive-level stakeholders.

Problem-Solving & Analytical Skills:

  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Proactive problem-solving abilities with a focus on delivering solutions that benefit both the client and the company.

Project Management:

  • Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
  • Experience in managing client implementations and driving project timelines.

Customer-Centric Mindset:

  • A passion for customer success and a deep understanding of how to deliver value to clients.
  • Ability to empathize with clients and advocate on their behalf.

Skills:

Relationship Management, Customer Support, Account Management, Customer Success, Customer Success Management, Customer Relationship Management, CRM, Customer Engagement

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at Proactive Data Systems Pvt. Ltd. The successful candidate will be responsible for ensuring the successful onboarding, adoption, expansion, and renewal of our Cisco software customers.Key Responsibilities:Develop and...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job DescriptionCustomer Success ManagerThe Customer Success Manager will be responsible for ensuring that Proactive Data Systems takes its Cisco Software customers successfully through the Land Adopt Expand Renew journey. The candidate will be responsible for carrying out documentation for benchmarking and measuring Customer Success for various customers,...

  • Customer Success Professional

    2 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job DescriptionCustomer Success ProfessionalJob RoleProactive Data Systems Pvt. Ltd. is seeking a skilled Customer Success Professional to ensure its customers successfully navigate through the Land Adopt Expand Renew journey. The ideal candidate will be responsible for benchmarking and measuring customer success, adhering to established processes, and...

  • Technical Customer Success Expert

    3 weeks ago

    Delhi, Delhi, India OPSWAT Full time

    At OPSWAT, we are seeking a highly skilled Customer Success Manager to join our team. This key role will work closely with our Platinum and Key accounts to ensure a seamless experience with our solutions.The ideal candidate will have a strong technical background and excellent written and verbal communication skills, with a proven track record of developing...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Proactive Data Systems Pvt. Ltd. Full time

    Job DescriptionProactive Data Systems Pvt. Ltd. is seeking a skilled Customer Success Manager to ensure the company takes its Cisco Software customers successfully through the Land Adopt Expand Renew journey. The ideal candidate will be responsible for carrying out documentation for benchmarking and measuring Customer Success for various customers, adhering...

  • Expert Tutor for International Students

    1 month ago

    Delhi, Delhi, India Expert Tutor Solve International Full time

    Job Title: Expert Tutor for International StudentsWe are seeking an experienced Expert Tutor to provide academic support to international students pursuing their education abroad. The successful candidate will be responsible for assisting students with assignments, homework, projects, thesis, research, and quiz exams in the field of Civil Engineering and...

  • Technical Customer Success Specialist

    4 weeks ago

    Delhi, Delhi, India OPSWAT Full time

    At OPSWAT, we are seeking a skilled Customer Success Manager to join our team. This role will be responsible for ensuring a smooth experience for our Platinum and Key accounts, helping them to maximize their return on investment from our solutions.The ideal candidate will have excellent written and verbal communication skills, as well as a strong...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Job Title: Customer Success ManagerWe are seeking a skilled Customer Success Manager to join our team at HireBloc. As a key member of our fashion industry client success team, you will play a pivotal role in driving customer satisfaction and retention.Key Responsibilities:Develop and maintain strong relationships with fashion industry clients.Understand...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Job Title: Customer Success ManagerJob Summary: HireBloc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our fashion industry client-facing group, you will play a pivotal role in driving customer satisfaction and retention. This is a challenging and rewarding opportunity for an individual who is passionate about the...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Success ManagerZeca Tech is seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for establishing strong relationships with our clients, understanding their needs, and providing solutions to ensure their success with our products or services.Key Responsibilities:Build and maintain...

  • Customer Success Specialist

    3 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Success Manager at Zeca TechJob SummaryThe Customer Success Manager plays a vital role in ensuring customer satisfaction and retention within our organization. They are responsible for establishing strong relationships with customers, understanding their needs, and providing solutions to ensure their success with our products or services.Key...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    About MoEngageWe are seeking a seasoned Customer Success Manager to lead our Enterprise Customer Success team. As a key member of our team, you will be responsible for managing a team of Customer Success Managers and driving their success and development.Key Responsibilities:Manage a team of Customer Success Managers and be accountable for their success and...

  • Customer Success Professional

    4 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Success Role OverviewZeca Tech is seeking a highly skilled Customer Success Professional to join our team. As a key member of our organization, you will play a vital role in ensuring customer satisfaction and retention.Key ResponsibilitiesEstablish and maintain strong relationships with clients through regular communication and...

  • Customer Success Strategist

    4 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Success Manager RoleZeca Tech is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and retention.Key ResponsibilitiesBuild Strong Relationships with clients through regular communication and interactions.Understand Customer Needs and...

  • Customer Success Professional

    4 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Customer Success Manager Job DescriptionAt HireBloc, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of driving customer satisfaction and retention in the fashion industry.Key Responsibilities:Develop and maintain strong relationships with fashion industry clientsUnderstand client...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    About MoEngageWe are seeking a seasoned Customer Success Manager to join our team at MoEngage Inc. As a key member of our customer success organization, you will be responsible for managing a team of Enterprise Customer Success Managers and driving their success and development.Key Responsibilities:Manage a team of Enterprise Customer Success Managers and be...

  • Customer Success Manager

    3 weeks ago

    Delhi, Delhi, India MoEngage Inc. Full time

    At MoEngage Inc., we are looking for a seasoned Customer Success Manager to join our team. The ideal candidate will have a track record of delivering exceptional customer experiences and driving engagement across multiple channels. As a key member of our team, you will be responsible for managing a team of Enterprise Customer Success Managers and owning the...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India HireBloc Full time

    Job Summary:HireBloc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction and retention in the fashion industry.Key Responsibilities:Develop and maintain strong relationships with fashion industry clientsUnderstand client goals and effectively...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Techify Solutions Full time

    Job Title: Customer Success ManagerEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate will work as Customer Success at Techify Solutions, serving as the key point of contact for clients, helping them achieve their business goals through the successful use of our CRM and loyalty...

  • Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India Artos Software Full time

    Customer Success SpecialistAt Artos Software, we're on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. Our team of 10 experienced founders and engineers is looking for a strong candidate to join us as a Technical Support Specialist. You'll work closely with us to help customers succeed with our products,...