Customer Success Professional

4 weeks ago


Delhi, Delhi, India HireBloc Full time
Customer Success Manager Job Description

At HireBloc, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of driving customer satisfaction and retention in the fashion industry.

Key Responsibilities:
  • Develop and maintain strong relationships with fashion industry clients
  • Understand client goals and effectively communicate how HireBloc can support them
  • Drive customer satisfaction and ensure successful adoption of products or services
  • Monitor client accounts to identify potential issues and proactively address them
  • Collaborate with internal teams to ensure timely and successful delivery of solutions to clients
  • Identify opportunities for upselling or cross-selling based on client needs
  • Conduct regular check-ins and business reviews with clients to assess satisfaction and identify areas for improvement
  • Be the primary point of contact for any post-sales activities and issue resolution for fashion industry clients
  • Provide insights and feedback to internal teams based on client interactions
  • Measure and report on key customer success metrics
  • Stay informed about trends and developments in the fashion industry to better support clients
  • Contribute to the development and improvement of customer success processes and methodologies
  • Lead and coordinate customer training and onboarding activities
  • Act as a customer advocate within the organization
Required Qualifications:
  • Bachelor's degree in Business, Marketing, Fashion, or related field
  • Proven experience in a customer-facing role within the fashion industry
  • Demonstrated success in client relationship management and customer retention
  • Excellent communication and presentation skills
  • Strong problem-solving and decision-making abilities
  • Ability to work collaboratively in a team environment
  • Understanding of sales and account management principles
  • Proficiency in using CRM and customer service software
  • Analytical mindset with the ability to interpret data and derive insights
  • Passion for the fashion industry and staying updated with its trends and dynamics
  • Proactive and results-oriented approach to customer success
  • Ability to travel for client meetings and events as necessary
  • Certifications in customer success or account management are a plus
  • Proven track record of meeting and exceeding customer success targets
  • Ability to multitask and prioritize effectively in a fast-paced environment


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