Customer Success Account Manager
2 weeks ago
Description and Requirements
"At BMC, trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud. We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation.
BMC Software Sales Professionals have the power to transform entire organizations.
With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.
As a Customer Success Sales Account Manager, you will lead your customers to achieve the full value of their BMC investments by helping them to identify additional Customer Success and Professional services.
Here is how, through this exciting role, you will contribute to BMC's and your own success:
- Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to ensure the optimization of your customers' investments as well as increasing profitable revenue for BMC.
- Work towards planning and exceeding customer success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process.
- Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
- As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems.
To ensure you're set up for success, you will bring the following skillset & experience:
- You can embrace, live, and breathe our BMC values every day.
- You will have worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively lead a professional services sales process.
- You are a real business Hunter and have previously demonstrated your ability to further develop business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape.
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