Customer Service Team Lead

2 months ago


Delhi, Delhi, India Demo Account Full time

Customer Service Team Lead at Demo Account

We are looking for a Customer Service Team Lead to oversee the customer service process and manage a team of representatives who will offer excellent customer service and after-sales support.

  1. Oversee the customer service process and create policies and procedures to ensure excellent customer experience.
  2. Manage a team of representatives who will offer customer support via phone, email, and chat.
  3. Conduct quality assurance surveys with customers and provide feedback to the staff to improve service delivery.
  4. Develop and implement training programs to standardize service delivery and improve customer satisfaction.


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