Customer Support Team Lead for E-commerce Operations
4 hours ago
We are seeking a skilled Customer Support Team Lead to join our e-commerce operations team at TMRW House of Brands. This is an exciting opportunity to lead a high-performing customer support team and drive exceptional customer experiences.
About the RoleAs a Customer Support Team Lead, you will be responsible for leading a team of customer service representatives in providing quality service to customers. You will oversee the implementation of feedback tracking systems to identify areas of improvement and adjust team strategies accordingly.
You will develop innovative solutions to recurring customer issues, minimize repeat chats, and enhance overall satisfaction levels. Additionally, you will train and supervise team members in providing quality service to customers, coordinate shift schedules efficiently, and manage net zero end-of-day chats.
The ideal candidate will have minimum 1 year of experience in leading customer support practices, with ecommerce experience being highly desired. Strong understanding of customer service best practices, excellent communication and interpersonal skills, and ability to work in a fast-paced environment are essential.
This role offers a competitive estimated salary range of $60,000 - $80,000 per annum, commensurate with experience. If you are a motivated leader with a passion for delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities:
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