E-commerce Support Specialist

21 hours ago


Delhi, Delhi, India Claymango Full time

Claymango is an innovative online marketplace connecting designers and design enthusiasts. We specialize in handmade, home decor, fashion, and unique design products, catering to the Indian market.

Our mission is to redefine design and build a community that resonates with creativity. We are seeking a motivated and customer-focused E-commerce Support Specialist to join our team.

The ideal candidate will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and creating a seamless shopping experience. The responsibilities include:

  • Responding to customer queries via email, chat, WhatsApp, and calls promptly and professionally
  • Assisting customers with order placement, tracking, cancellations, and returns
  • Addressing and resolving customer complaints effectively, ensuring high satisfaction levels
  • Providing detailed product information and recommendations tailored to customer needs
  • Collecting, documenting, and sharing customer feedback to improve services and operations

To be successful in this role, you should have prior experience in customer support, preferably in an e-commerce or D2C startup environment. You should also possess excellent communication skills in English and Hindi (additional languages are a plus). Strong problem-solving abilities and a customer-first attitude are essential.

We offer a competitive salary of ₹25,000 per month, opportunities to work in a fast-growing startup environment, and a chance to contribute to a design-focused, creative marketplace.



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