Customer Service Representative for E-commerce Operations

7 hours ago


Delhi, Delhi, India J D Incorporation | thebakingtools Full time

At J D Incorporation | thebakingtools, we're seeking a highly skilled Customer Service Representative to join our team in delivering exceptional customer care and managing e-commerce website listings.

About Our Company

We are a leading e-commerce site for quality baking tools, renowned for great customer service and seamless shopping experiences. As a valued member of our team, you will be working closely with our team to ensure smooth operations and provide top-notch support to our customers.

Job Summary

This is a full-time position that requires strong communication skills, experience in customer service or e-commerce, and proficiency in Hindi and English. You will be responsible for handling customer calls professionally, managing and updating product listings, providing quick chat support, and ensuring customer satisfaction.

Key Responsibilities:
  • Handle customer calls professionally and provide timely resolutions.
  • Manage and update product listings on our e-commerce platform.
  • Provide quick chat support to resolve customer queries.
  • Ensure customer satisfaction through prompt and courteous responses.
Requirements:
  • Graduate in any field.
  • Fluent in Hindi and English.
  • Strong communication skills.
  • Experience in customer service or e-commerce is a plus.
  • Computer and e-commerce platform skills.
What We Offer:
  • A competitive salary of ₹9,000 - ₹10,000 per month.
  • Performance-based bonuses and yearly incentives.
  • A dynamic work environment with opportunities for growth and development.


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