Senior E-Commerce Operations Manager

3 hours ago


Delhi, Delhi, India Rosec Jewels Full time
About Rosec Jewels

Rosec Jewels is an independent company based out of Jaipur, India and is devoted towards manufacturing and selling top-notch jewelry pieces studded with top-quality diamonds and gemstones around the globe. Our team, comprising experienced designers and artisans, oversees the entire journey which begins as a design on paper followed by execution on software and carefully crafting it to reality.

Job Summary

We are seeking a skilled Senior E-Commerce Operations Manager to lead our e-commerce operations team. The ideal candidate will have experience in working with e-commerce platforms, preferably Amazon or Walmart, and possess excellent analytical and problem-solving skills.

Responsibilities
  • Analyze and optimize e-commerce processes to improve efficiency and customer satisfaction
  • Develop and implement internal reporting systems and procedures for the organization
  • Maintain regular engagement with key client contacts in line with client expectations
  • Identify and implement operational best practices through interaction with stakeholders
  • Manage peak trading periods and ensure seamless delivery of products to customers
Requirements
  • Ability to provide technical guidance and leadership to professional personnel in area of expertise
  • Experience in working in or dealing with e-commerce, internet, ideally Amazon, Walmart or e-commerce operations
  • End-to-end process management experience
  • Collect and analyze customer data using CRM systems
  • Develop new ways to meet customers' needs
  • Handle customer complaints
  • Should have experience in the jewelry field
Salary Information

The estimated salary for this role is ₹8,00,000 - ₹12,00,000 per annum, depending on experience.

Benefits

We offer a competitive salary package, opportunities for career growth and development, and a collaborative work environment.



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